Job Title: Country Examination Manager
Pay band :7/F
Terms: Local terms
Period: 4 Years fixed term contract
Location: The post will be based in Lusaka, Zambia  – Must have rights to work and live in Zambia
Purpose of job:
This post is responsible for the overall management of service delivery and business development in our Examinations Services operation in Zambia.  Principal areas of responsibility include finance management, marketing and promotion, people management, compliance with quality and security standards and Examinations Services customer service. 

Main duties:
Monitor income and expenditure, (primarily through the monthly MI reports and on SAP) against target and take remedial action to ensure targets are met/exceeded; Develop new business leads and opportunities and work with the regional team to turn these into new business; Consistently manage and motivate the team to achieve challenging objectives; Meet regularly with the country exams team and communicate effectively with them and the Country Director, the Finance and Resources team exams regional teams; Conduct regular  meetings with clients to monitor and improve customer service delivery; Work closely with the Regional Exams Management Team to ensure financial targets and reporting meet standards; Work closely with Regional Exams Manager, Quality and Compliance to ensure paper security is tight and issues are handled/avoided and quality reaches required (QCA) standards; Work with the regional customer service and marketing teams to ensure quality compliance and seek support as required; Liaise regularly with supplier schools, tuition colleges, etc… Liaise regularly with exam boards, seeking feedback and suggestions for business development; Attend regional meetings as required – business review, training, etc.; Business planning – development of the financial workbook  and marketing action plan; Oversight and management of exams security; Crisis management.

Accountable for delivering country targets  and developing an ambitious but achievable, sustainable business growth plan;
  • Exams security and quality must reach/exceed regional (QCA) targets.
  • Paper security and quality systems in place and action plans developed and actioned;
  • Existing, known risks managed effectively through the ERF system;
  • Financial plans achieved through delivery of exams and control of costs;
  • New business developed over the year so that the 2016/17 plan can be implemented to full effect;
  • The team should be supported, developed and held accountable;
  • All financial and other reporting deadlines met;
  • Work effectively with the Country Director and broader exams team to achieve integration and a seamless service delivery for our clients and partners.
University degree
Language proficiency
English IELTS Level 7 or equivalent
For more details on the job, see attached below;
The British Council is committed to equality, diversity and inclusion. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.
Application Deadline: 10th  February 2016 at 23:59 UK Time
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