JOBS IN ZAMBIA - DAILY ZAMBIA JOBS

Wednesday, January 27, 2016

CUSTOMER SERVICES/SUPPORT OFFICER



Job Title: Customer Services/Support Officer
Customer Services/Support Officer reporting directly to country manager.
Job Purpose
  • Supports Paynet products
  • Logs faults and incidents
a) Key Duties
  • Receives customer calls and provides help and assistance on Paynet client
  • Offers first line Telephone and Site Support for all Paynet Products
  • Logs all calls in CRM
  • Carries outwork on projects and ensures their successful completion within the specified frames and budget
  • Conducts software upgrade installations, including the configuration of Paynet and any other software requirements
  • Complete Job Cards FOR Site Support jobs and delivers to the Country Manager.
  • Tracks all escalated jobs, monitors progress until resolved
  • Maintains all soft copy manuals and distributes to clients at their request
  • Assists “walk-in” customers and logs activities in CRM
  • Liaises with Country Manager and reports back on progress regarding cleared and outstanding faults
  • Communicates any software requirement changes to the Country Manager for possible development
  • Ensures the accurate and timely completion of assigned jobs
  • Conducts Paynet customer training as and when required
  • Runs and tests new upgrades and programs from Paynet Developers and reports to management on results
  • Performs any other company tasks as assigned by management
Key Competencies
(1) Qualifications
a. Grade 12 or 5 “O” Levels including Mathematics and English
b. Diploma in Computer Science or equivalent
(2) Knowledge & Skills
a. IT skills and knowledge of Microsoft products
b. Excellent inter-personal skills
c. Knowledge of Paynet software
d. Good customer care, polite and patient
(3) Experience
a. Minimum 2 years in a computer environment and reception
(4) Personality Traits
a. Outgoing personality
b. Positive Attitude
c. Professional approach
d. Conscientious, methodical and confidential
e. Confident under pressure
f. Well spoken and groomed
g. Ethical
h. Ability to work under pressure and adhere to prescribed time scales
i. Can be relied on to complete assigned tasks without constant supervision
j. Strives to do things better
k. Can put the interests of the company ahead of personal interests
l. Sees hard work as normal
m Takes pride in achieving excellence in whatever he/she does
n. Is motivated by achieving results
o. Seeks to improve him or herself in and out of the office
p. Can accept responsibility for his/her actions
Closing date : 28th February, 2016
Send CV and relevant documentation to: dakal@payservafrica.com and zirebam@payservafrica.com

Categories

NGO JOBS ICT JOBS Lusaka Finance Accountant Agriculture Administration Health Human Resources Sales Kitwe Lecturer Civil Engineer Solwezi Consultancy Legal Jobs SCHOLARSHIPS Education MEDIA AND COMMUNICATIONS Driver Jobs Mining Jobs Ndola Procurement Jobs Monitoring and Evaluation Electrical Engineering Telecommunications MTN Zambia First Quantum Minerals Ltd Project Manager Airtel Zambia ZRA Zambia Revenue Authority Community Development Jobs Kasama LMC Lumwana Mining Company Limited Marketing Zamtel Save the Children World Vision Environmental Jobs Kabwe Malawi Jobs Research Graduate Trainee Standard Chartered Bank CARE INTERNATIONAL ZAMBIA Zimbabwe AWF African Wildlife Foundation Choma GOVERNMENT JOBS Mechanical Engineering NAPSA National Pension Scheme Authority PwC Teaching Jobs UN United Nations Zambia Sugar Plc Afdb African Development Bank Mopani Copper Mines PLC Security Jobs AB Bank Zambia Customer Care FINCA Zambia MU MULUNGUSHI UNIVERSITY PATH INTERNATIONAL RDA Road Development Agency UNICEF US Embassy in Zambia BANKING JOBS CHAI Clinton Health Access Initiative COMESA Chipata FHI360 Mongu SNV ZAMBIA Sandvik Economist Internship Livingstone Plan International WaterAid Zambia Zambia Banks Zanaco Zambia National Commercial Bank AU African Union Access Bank BOZ Bank of Zambia CRS Catholic Relief Services Cavmont Bank Chingola Copperbelt Energy Corporation Democratic of the Congo Kalulushi SADC Southern African Development Community USAID Zambia BancABC Copperbelt University ECOBANK ZAMBIA Kalumbila Librarian Lubambe Copper Mine Limited UNZA University of Zambia ZTB Zambia Tourism Board Barclays Bank Zambia Center for Infectious Disease Research in Zambia Climate Change and Environment Copperbelt EGPAF Elizabeth Glazer Pediatric AIDS Foundation ERB Energy Regulation Board Lusaka University OXFAM Volunteering WFP World Food Programme ZEMA Zambia Environmental Management Agency ZICTA Zambia Information n Communications Technology Authority Zambia Breweries Plc Atlas Copco Zambia Aviation Jobs Citibank DBZ DEVELOPMENT BANK OF ZAMBIA Human Rights Jhpiego MEDICAL STORES LIMITED Mazabuka Ministry of Gender and Child Development NEPAD NPA National Prosecution Authority National Airports Corporation National Breweries PC Population Council PSI Puma Energy International Restless Development The World Bank UNDP VSO Voluntary Service Overseas ZIPAR Zambia Institute for Policy Analysis and Research ZNBS ZAMBIA NATIONAL BUILDING SOCIETY Zambia Red Cross Society ACC Anti Corruption Commission Zambia Abt Associates Blantyre British Council in Zambia CIVIL SERVICE JOBS Chamber of Mines of Zambia Chibombo Chililabombwe Chirundu Coca Cola Customer Support - Technical Support Danish Refugee Council ELECTORAL COMMISSION OF ZAMBIA ESAMI Eastern and Southern African Management Institute FNB FIRST NATIONAL BANK ZAMBIA Finca Malawi Food and Nutrition HPCZ Health Professions Council of Zambia Hospitality Jobs IRC International Rescue Committee Insurance Jobs Islamic Relief Kasumbalesa Konkola Copper Mines plc Legal Aid Board Lilongwe Lumwana MKUSHI MPIKA Maamba Collieries Limited Marie Stopes Zambia Ministry of local government and housing Mufulira NCC NATIONAL COUNCIL FOR CONSTRUCTION NFNC National Food and Nutrition Commission NHA National Housing Authority NLACW National Legal Aid Clinic for Women NRFA National Road Fund Agency NU Northrise University National Milling Corporation PACRA Patents and Companies Registration Agency PACT PIA Pensions and Insurance Authority Peace Corps Zambia Purchasing - Supplies Manager Records Management Rural Electrification Authority SUPPLY CHAIN Statistician Veterinary Council of Zambia WHO World Health Organization WWSC Western Water and Sewerage Company Workers Compensation Fund ZAWA Zambia Wildlife Authority ZDA Zambia Development Agency ZESCO Zambia Electricity Supply Corporation Limited ZICA Zambia Institute of Chartered Accountants ZWMA Zambia Weights and Measure Agency Zambia Catholic University