POSITION: House Keeping Supervisor
DEPARTMENT:  Housekeeping
REPORTS: General Manager
To Effectively Supervise the Housekeeping and Laundry team and ensure that Standards of Cleanliness, hygiene and tidiness are maintained throughout the hotel.
  • Responsible for the daily success of the staff schedule and work closely with the staff to assist with every aspect of guest service.
  • Ensure that presentation and Cleanliness of guest rooms are as per hotel standards.
  • Work closely with the Front Office department to ensure adequate flow of information pertaining to guest room availability status by verifying  and reporting status and  discrepancies of rooms
  • Able to train, mentor and monitor the performance of the team.
  • Assist in performance evaluations of all Housekeeping staff
  • Ensure that special guest requests are responded to in a timely , Friendly and efficient manner
  • Communicate and coordinate with the Engineering and Maintenance department to ensure efficient maintenance and repair of items related to guest rooms and public Areas.
  • Control all expenses and minimize waste in all areas of housekeeping.
  • Monitor the attendance of employees
  • A minimum of a Diploma in Hotel Management
  • 2 years work experience in a similar position.
  • Should have the ability to anticipate problems before they occur and implement an effective solution without negatively affecting guest service
  • Professional appearance and demeanor at all times
  • Excellent organizational and time management skills.
Candidates meeting the above qualifications should send their applications via email to: .
Please note that the curriculum vitae and application letter should be sent as one file, include the job title as your subject.  OR they can be physically submitted to; The Human Resources and Administration Office, Mika Hotel Limited. Plot number 116 off Kudu Road. Kabulonga – Lusaka.
Closing date of receiving application: 22nd January, 2016
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