JOBS IN ZAMBIA - DAILY ZAMBIA JOBS

Sunday, February 7, 2016

CUSTOMER SERVICE OFFICER



The University of Lusaka is inviting applications from suitably qualified people to fill the vacant position of Customer Service Officer.  The incumbent will be responsible for providing product or services information and resolve any emerging problems that our clients might face with accuracy and efficiency, ensuring excellent service standards and maintaining high customer satisfaction.
Key Performance Areas
  • Effectively manage large amounts of incoming calls
  • Attend to all walk-in clients in a professional way
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions and file documents
  • Follow communication procedures, guidelines and policies
Key Attributes and Skills
  • Excellent interpersonal skills.
  • Strong oral and written communication skills
  • Assertive and confident
  • Very good organization and multi-tasking skills
  • Team player and able to work under minimum supervision
  • Able to handle conflicts
Minimum Qualifications:
  • Applicants should be in possession of a Bachelor’s Degree in Business Administration or any related field.
  • A minimum two (2) years’ experience in a similar capacity will be an added advantage.
APPLICATION GUIDELINES
Interested candidates should send their applications together with copies of educational and professional certificates, and Curriculum Vitae with referees to the undersigned before 12th February, 2016.
The Vice Chancellor
University of Lusaka
Plot 37413
Off Alick Nkhata Road, Mass Media
P O Box 36711, Lusaka Zambia
Email:  jobs@ictar.ac.zm

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