IT Support Officer, ActionAid Zambia

ActionAid is an international organisation, working with over 25 million people in 45 countries for a world free from poverty and injustice. ActionAid Zambia is an Associate member of the ActionAid International Federation, and has been operating in Zambia since 2006.
IT Support Officer, ActionAid Zambia
Location: Lusaka, Zambia
Local terms and conditions apply
Role Overview:
The IT Support Officer shall ensure the IT systems in AA Zambia are functioning smoothly and efficiently in compliance with ActionAid strategy/policy as well as AA International standards. He/she will also provide strategic direction to IT in AA Zambia.
Qualifications & Experience
  • University degree in IT; (or equivalent qualification with relevant working experience)
  • At least 2 years’ experience working as Microsoft Server/ Network administrator
  • User support
  • Microsoft Certification in server and e-mail administration is desirable
  • Knowledge of hardware and is able to solve simple hardware problems;
  • Knowledge of applications such as Excel, Word, PowerPoint etc. is essential;
  • Knowledge of Window 2003/8 server, XP and Exchange 2007/10, VMware is essential.
  • Knowledge of SQL 2005 and other relational databases is desirable
  • Knowledge and experience  of cisco systems routers/firewalls configuration is desirable
  • Actual programming (computer programming with languages like C, C++, C£ or java) is desirable
  • Able to align the IT policies and procedures to those of IT international
  • Ensure AA Zambia derives maximum value for money from the IT investments
  • Provide stable and effective IT solutions to the AA Zambia to meet demands of sponsors, Actionaid international secretariat as well as AAI partners in Zambia
  • Remain informed of current IT technologies and standards and provide directions and advice based on knowledge and understanding of current technologies
  • Ensure that the AAI non IT staff is provided with adequate and appropriate trainings based on the needs identified
  • Perform IT reviews to ensure the systems are working as per standards and procedures
  • Play a catalytic role in terms of use and piloting of IT and contribute to IT Regional and International initiatives.
  • Engage with International IT team in all areas of global IT systems to ensure that systems are accessible and running smoothly
  • Periodically update on telecommunication developments within the country to line managers and International IT team with a view of improving connectivity as well as reducing cost of connectivity.
  • Procurement of IT equipment and maintaining documentation
  • Involvement in IT projects
Competency Profile
  • Skills in project management and budgeting is desirable
  • Good interpersonal skill;
  • Good Language skill in both English and Local languages;
  • Be able to work independently as well as in a team;
Application Procedure
To apply, please send a cover letter and Curriculum Vitae highlighting how you match the criteria for the role to the following email address;, no later than Friday 19th February, 2016.
Alternatively, applications can be sent to The Human Resource and Organizational Development Manager, ActionAid Zambia, P. O. Box 51407, Lusaka.
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