JOBS IN ZAMBIA - DAILY ZAMBIA JOBS

Tuesday, February 23, 2016

NOC SERVICE DESK ASSOCIATE



JOB TITLE: NOC Service Desk Associate
REPORTS TO: Head of Services
BACKGROUND
NetOne is an innovative company on the forefront of Zambia’s technology scene. We are committed to excellence and customer satisfaction. We work hard to ensure that we are the best at what we do. NetOne employee’s must not simply work here for a pay cheque, but must be ready to work hard and push Zambia forward by do things never before done in Zambia.
Coming from our drive to lead the market, NetOne built Zambia’s first and only Tier III, multi-tenant data centre facility in 2013. The company has signed landmark deals with Microsoft, Symantec and Sage to offer these produces on our cloud, giving our customers a convenient and affordable way to strengthen their companies.
NetOne is now launching Zambia’s first multi-tenant Network Operations Centre (NOC) to monitor the performance of our customers’ network connections.
REQUIREMENTS
This role requires both day and night shift availability as employees will rotate between 7:00 – 19:00 shifts and 19:00 – 7:00 shifts. Although employees will get regular annual leave, they will be required to work weekends and holidays because the NOC is manned 24/7/365.
ROLES / RESPONSIBILITIES
Primary Responsibilities
  • Constant observation of Network Monitoring software to ensure maximum uptime of clients MPLS links
  • Recording and reporting network related issues to NetOne Management
  • Escalation of network issues with the relevant ISP
  • Communicating the status of a network issue with the customer
  • Ensuring that network issues are seen through to full resolution.
Secondary Responsibilities
  • Troubleshooting issues that arise within our data centre related to network or power outages
  • Monitoring critical equipment including routers, switches, storage devises, servers, UPSes, air conditioning units, and gensets within our data centre to ensure 24/7/365 uptime
  • Informing the Head of Services of any aberrations in standard operating procedures that may occur within the data centre.
Starting Salary: 1,500zmw/month
Send only CV and Cover Letter (no certificates)
Only shortlisted candidates will be contacted.
To apply for this job email your details to wezib@netone.co.zm

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