Marie Stopes Zambia (MSZ) seeks a Quality Assurance Lead to help in ensuring high clinical standards and service delivery throughout Zambia.
MSZ seeks a talented individual with proven skills and experience who will work collaboratively within the Management Team to achieve Marie Stopes Zambia’s objectives. The post requires frequent travel within Zambia.
Reporting to: Clinical Services Manager
Probation: 6 months
Marie Stopes Zambia (MSZ) is a marketing-focused, results-oriented social enterprise, which uses modern management and marketing techniques to provide reproductive and sexual healthcare. MSZ is part of the global network that is Marie Stopes International (MSI). MSZ subscribes to the MSI goal and mission, which is to prevent unwanted births and to ensure the individual’s right to Children by Choice not Chance. It is a role requirement that the job holder must fully comply with, promote and live MSI CORE VALUES: mission driven, customer focused, results orientated, pioneering, sustainable, people centered
Key Responsibilities
Clinical Quality Standards and Client Care.
Reporting to the Clinical Services Manager, the main duties of the role are to maintain high clinical standards and patient care through ensuring that:
  • Clinical teams understand and follow all current MSI protocols and have access to up-to-date manuals and policies.
  • Ensure all initiatives and recommendations by the Medical Development Team are effectively introduced through regular and effective supervision to check adherence to MSI protocols.
  • Clinical team members understand MSI objectives and goals and they effectively deliver services within their scope of competence and training.
  • Proper and detailed records are maintained, including the efficient management of all complications and complaints including response times.
  • Undertake site internal quality audits of each team at least once per annum.
  • As a member of the Medical Advisory Team (MAT) within Zambia and thereby be part of the decision making process of the team.
  • Conduct clinical audits of BlueStar Social Franchises
  • Assist Operations in the effective performance management of clinical staff; providing guidance and implementing corrective action where needed in liaison with the HR Manager
Increasing Access to Reproductive Health and HIV services
  • Delivery of safe and effective bilateral tubal ligations following MSI procedure
  • Raise awareness of client’s rights and ensure all client’s receive full access to MSZ or partner services
  • Deliver clinical training and mentorship to MSZ staff and partners in long term family planning methods, HTC, ART, PMTCT and PAC.
Program Support
  • Assist in effective communication between Support Office and Clinical teams to maximise performance.
  • Lead technological and other innovations in the business to drive forward more efficient systems and optimise performance of clinical teams (i.e. patient flow, clinic set-up, record taking).
Team Member recruitment and development
The Clinical Quality Manager, in collaboration with other appropriate people (for example, the HR Manager and Team Leaders), should:
  • Help source new team members.
  • Help facilitate the transfers, relief and rotation of team members when necessary with collaboration of the HR and
Health Services Departments.
  • Ensure that the optimum number of team members is maintained per team.
  • Provide support for providers in need of greater clinical training.
  • Build, motivate and maintain effective teams including through periodically working directly with teams to enable them to assess their performance according to set standards.
  • Identify appropriate training needs within teams; and arrange for training in consultation with the HR and Health Services Departments.
Skills and Experience
  • Zambian Registered Medical Licentiate (essential); any other Social Science, Public Health, Business or Development course (desirable).
  • Knowledge of Clinical Health, Community Outreach, Family Planning (including tubal ligations and vasectomy) (essential)
  • Trainer of Trainers certification required in LARC, VMMC, HTC, ART, PMTCT and CAC
  • Fluent in English- both oral and written.
  • At least 2 years experience in a senior management position, preferably in the health management, family planning, community development, and/or social marketing industry;
  • Proven track record of people management and leadership skills of not less than 2 years in a senior management position;
  • Experience of managing crises in a high risk environment, including clinical, management and legal components.
  • Able to develop and articulate clear strategic thinking
  • Negotiation, influencing and conflict management skills
  • IT literate with strong computer skills
  • Effective leadership and management skills
  • Able to manage and motivate teams to achieve targets and to achieve organisational change
  • Strong written, reading and spoken English language skills
  • Advocacy skills: able to influence stakeholders through effective communication in a demanding external environment
  • Results orientated
  • Good interpersonal skills with the ability to communicate at all levels
  • Committed to Reproductive Health
  • Believe in the role of the private sector to deliver quality healthcare
  • Collaborative and supportive approach to Human Resources Management; Effective coach/mentor
  • Empathy and understanding of human behaviour and motivation
  • Flexibility, openness and broad-mindedness;
  • High standards of performance and commitment to excellence
  • Innovative
  • Outgoing/personable
  • Strategic thinker
  • Able to work with limited supervision and initiative to achieve results
Attitude / Motivation:
  • Keen to pursue personal development
  • Strong commitment to the goal and vision of MSI
  • Results driven
  • Good networker and communicator
  • Must be pro-choice
1. May not act in a manner that is inconsistent with the aims, objectives and policies of MSZ
2. May not commit MSZ or its Programme Director to financial or legal obligations without the authority of the Country Director.
3. May not communicate with the news media and other organisations on any matter affecting the interests of MSZ without prior approval of the Country Director or Clinical Services Manager.
4. May not divulge confidential information relating to the affairs of the organisation, staff, and clients to unauthorised parties.
5. Conflict of Interest of Commitment – MSZ employees are required to ensure that no conflict of interest or a conflict of commitment interferes with their ability to perform their work for the benefit of MSZ and its clients. It is the responsibility of every employee to disclose to the People & Development Manager at their engagement and continually should any Conflict of Interest or Commitment arise in the course of employment.
To apply for this job email your details to
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