Social counselor – Urban Refugee Project (URP)


Action Africa Help Zambia (AAHZ) is a Non-Governmental Organization working as an Implementing Partner for the UNHCR in the Refugee Programs. Our organization is seeking for a suitably qualified, dedicated, experienced and with a heart for doing humanitarian work to fill in the position of Social Counselor
Job Title: Social counselor – Urban Refugee Project (URP)
Reports to: Community services coordinator, AAH Zambia
Responsible for: Outreach centers and Outreach community workers
Liaises with: AAHI, AAHZ Country Office, and all project staff, as well as UNHCR and other NGOs and or important stakeholders to ensure appropriate mechanisms of efficient coordination are in place and adequately functional in handling refugees.
  1. Asylum seekers and other persons of concern in the urban area
  2. Conduct home visits in the community together with the outreach volunteers
  3. Ensure all the outreach volunteers receive technical and material support
  4. Write reports on the months activities
  5. Assist in conducting Best Interest Determination processes for unaccompanied and separated children of concern and other children at risk
  6. Identify persons of concern at risk and ensure timely
Duty station: Lusaka, Zambia
Job summary:
The social counselor will be stationed at Makeni refugee transit center. He/she shall be required to provide psychosocial counseling to displaced individuals, follow up all the cases received, profiling and keep records. He/she will directly report to the Community Services Coordinator
To ensure accountability, partner compliance, report writing at all times. To ensure community participation, involvement and contribution thereby ensuring community ownership in all sectors of AAH Zambia’s humanitarian work
Tasks and Responsibilities:
  1. Assist in ensuring that all identified refugees, asylum seekers and other persons of concern are informed about their rights and obligations and on how to access relevant procedures.
  2. Assist in identifying sustainable solutions for persons of concern
  3. Provide psychosocial counseling services to refugees referral to relevant institutions/services
  4. In collaboration with other relevant units (e.g. medical coordinator) ensure timely submission of protection need identification forms for person of concern at risk
  5. Ensure timely identification and disbursement of funds for children in need to be assisted with education support
  6. Receive and refer all GBV cases to AAH-Z legal counselor
  7. Conduct child right sessions in the outreach centers
  8. Keep the coordinator informed with all the activities being implemented in the outreach centers
  9. Supervise the outreach centers and ensure that the monthly rentals are paid
  10. Make requests for volunteers allowances
  11. Monitor all the activities in the outreach centers
  12. Distribute materials in the outreach centers to the identified vulnerable refugees
  13. Ensure key results indicated in the operational plans are satisfactorily achieved. Any problems identified are discussed with the Project Manager and the AAH-Z URP management team and staff so as to develop and implement appropriate solutions;
  14. Track the performance of the project activities and outputs against expected results and adjust implementation processes to ensure the project is progressing towards the intended outcomes;
  15. Track project progress, project expenditure against approved budgets, anticipate any deviations and recommend and take action on relevant and required adjustments;
Expected Results:
  1. Project operational plans developed, regularly updated and followed;
  2. Community mobilization and identification and data capturing tools work effectively
  3. Create a shared vision, among all staff, on project objectives and their role in achieving these;
  4. Support and guidance to on project matters provided to facilitate adequate project implementation and achievement of the desired results;
  5. Overall coordination, networking and strategic partnerships to project implementation established and made functional;
  6. Project monitoring and evaluation (based on project indicators) regularly carried out, and timely reporting to important stakeholders ensured;
Level of Authority:
  1. Supervision of all outreach volunteers and outreach centers ;
  2. Responsible for allocation and prudent management of project resources in liaison with the community services coordinator.
Education/knowledge/Experience:
  1. A Diploma in Social Work, any other appropriate qualification. A degree in these fields will be an added advantage;
  2. Experience in Community led intervention and working with refugees will be an added advantage.
  3. Excellent writing skills, computer literate and fluency in the local language spoken in Lusaka is another comparative advantage
If you meet the required qualifications, send your application letter, CV and certificates to jmwale@actionafricahelp.org not later than 26th February 2016.
Only shortlisted candidates will be communicated to.
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