JOB TITLE: Solutions Engineer
REPORTS TO: Head of Services
NetOne is an innovative company on the forefront of Zambia’s technology scene. We are committed to excellence and customer satisfaction. We work hard to ensure that we are the best at what we do. NetOne employee’s must not simply work here for a pay cheque, but must be ready to work hard and push Zambia forward by do things never before done in Zambia.
Coming from our drive to lead the market, NetOne built Zambia’s first and only Tier III, multi-tenant data centre facility in 2013. The company has signed landmark deals with Microsoft, Symantec and Sage to offer these produces on our cloud, giving our customers a convenient and affordable way to strengthen their companies.
This role will work Mon-Fri 8:00 – 17:00 and Sat 8:30 – 13:00. This role will also be on call when network issues arise outside of normal office hours that our NOC engineers are unable to resolve.
  • Microsoft certifications
  • Experience managing servers
  • Experience creating and managing virtual machines, preferably through VMware
  • Minimum 2 Years Relevant Experience Required
  • Valid Drivers license preferred
  • Make recommendations on behalf of NetOne regarding solution architecture
  • Create and configure virtual machines on NetOne’s cloud infrastructure using VMware
  • Remotely access client and company’s servers for monitoring and configuration purposes
  • Configure active directory and domain controllers
  • Provide immediate customer assistance for emergency and URGENT fixes as defined in service definition.
  • Configure managed switches, routers and wireless access points, including opening and closing ports.
  • Implement and Support network roll-out projects for LAN’s and WAN’s which may include running cables and mounting trunking
  • Deploy and support VOIP PABX and contact centre solutions.
  • Support any end user clients for both desktops and notebooks that have purchased their units through NetOne I.T or otherwise. This would include customers who are on the Next Business Day Support Service
  • Support printing solutions, including hardware troubleshooting and fleet management using HP Web JetAdmin.
  • Travel throughout Zambia to scope and implement new I.T. rollouts
  • Pro-actively communicate to management on necessary measures on improving service levels to our customers
  • Ensure customers are promptly notified of any developments in projects, assignments and tasks
  • Promptly escalate any issues of performance deliveries and or support requirements
    Deploy, commission and support Microsoft products supplied and or otherwise supported by NetOne I.T.
  • Be willing to spend personal time learning new applications and sharpening skills
  • Use your initiative to gain a better understanding of additional product lines that would benefit the organisation as a whole from both a revenue and operational perspective
This position encompasses a broad scope and will expose individuals to a variety of I.T. solutions and softwares. Successful candidates must have exposure to a wide range of enterprise I.T. solutions.
To apply for this job email your details to
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