Madison Life Insurance Company Limited invites applications from suitably qualified and experienced individuals to fill in the following position in the newly established Health & Travel Insurance Division:
Data Entry Clerk – Membership
The main role of the jobholder is data capturing for creation and maintenance of membership records for both new clients and renewals, Production of policy documentation and medical cards, Debt collection and credit control and production of weekly or monthly business summary report for renewals, new business and endorsements
Reporting to the Customer Services Manager the purpose and role of Data Entry Clerk – Membership is as follows:
Data Capturing:
  • Having knowledge and understanding of computers and health insurance system database management, basic health insurance underwriting principles and the Mlife health products, you will be expected to capture membership data for both new schemes and renewals so as to ensure that both new and renewed schemes are furnished with relevant scheme documentation within the agreed SLA with the client:
Issuance of policy documents and medical cards
  • Validation of membership records
  • Production or  issuance  Medical within the agreed SLA with the client upon  receipt of request for addition of member or confirmation of renewal of scheme or inception date of new schemes
  • Issue policy document and other inception/renewal documentation within 7 days of renewal/inception
  • To issue endorsements, deletions and additions within 3 days of advice
  • To send renewal notices with current membership to existing clients at least 6 weeks before renewal date of the scheme
Debt collection, credit control and reports
  • To ensure that premiums for both new schemes are renewals are collected at least within 14 days from policy inception/renewal; draft credit agreement for approval by Credit controller/Head of Health Unit  where installments plan has been agreed upon with client
  • To ensure immediate collection of premiums for all endorsements before collection of medical  cards
  • Submit weekly or monthly business summary to Customer Services Manager on or before 5th of every month.
  • Diploma in Business, Social Science or  an related field
  • Diploma CII or CPCU
  • Good knowledge of Mlife products, procedures & policies
  • High level of business awareness.
  • Understanding of the business strategies, objectives
  • Good knowledge of the MLife policies, Strategies & objectives
  • High standards of honesty and integrity
  • Self Starter
  • Highly Innovative
  • Resilient and ability to work under pressure
  • Passion for and attention to detail
  • Sensitive to other people’s feelings
  • Pleasant and friendly personality
  • Passion for customer/ People care
  • Sense of Urgency
  • Good communicator, both orally and written
  • Team Player
  • Concern for order and quality    –
Skills required undertaking the role:
  • Quantitative/Statistical skills
  • Data Management Skills
  • Good Interpersonal Skills
  • Accounting Skills
  • Analytical & Planning Skills
  • Time Management
  • Negotiation skills
  • Planning and Organisation
  • Tact and Diplomatic skills
  • Computer Literate
Interested applicants with the requirements stated may submit their applications electronically via email consisting of letter and CV only, in a single document, to the Group Human Resource Manager on Please indicate the job title in the subject of your e-mail and use your full name as the filename of your application.
The closing date for accepting applications is 25 March 2016. Note that only shortlisted candidates will be contacted.
Please note that MLife is an equal opportunity employer.
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