Employment at MTN ZAMBIA - Deadline : 16/03/2016

Job Title: Service Centre Controller (Chipata, Chingola, Solwezi & Choma)
  • Manages stock, reconciliation and cash at the Service Centre.
  • Drive sales targets and customer centric in the Service Centres
  • Directs, motivates and inspires team to deliver in excess of expectation in a highly pressured environment
  • Monitors and ensure compliance with business processes, MTN policies and procedures.
  • Drives regional initiatives and ensure brand compliance.
Candidates Requirements
  • Degree or Diploma in Business Administration or Marketing
  • Accounting qualification as added advantage
  • 1 years experience in retail management.
  • Customer Service and Sales/Marketing experience
  • Appreciation of the telecommunications industry
  • Able to driving customer centricity in the Service Centre and Region .
Job Title: Applications Manager
  • Provide leadership, direction and overall management for the Applications support team and a portfolio of services and projects.
  • Ensure that all applications meet business requirements,  goals and roadmap; fulfil end user requirements and identify and resolve system issues.
  • Continuously review, improve and integrate processes in order to improve efficiencies while keeping complexity to a minimum;
  • Develop and maintain strong relationships with key stakeholders to identify how applications can best enable business
  • Ensure compliance of internal SLA between the Application team and business departments
  • Manage Vendors, ensuring adherence to SLA, service availability and uptime, ultimately delivering  good customer experience
  • Working closely with the IS Security team to ensure complete security and audit compliance across all applications.
  • Ensure the timely execution of projects as per CAPEX budget alongside CPG governance team
  • Provide support and assist in coordinating Demand management related activities
  • Assist with managing activities as assigned by Head Of IT Department
Candidates Requirements
  • Degree in Computer Science, Electrical or telecommunications engineering, or relevant university degree.
  • Post graduate diploma in project management or recognized certification in project management.
  • 3 years’ experience in Telecommunications industry handling various applications
  • Project management experience with exposure both network/IT
  • Computer literacy with emphasis on project management packages MS project or enterprise system.
  • Able to travel within Zambia, ability to work long hours and under pressure.
  • Good interpersonal and communication skills.
How to Apply
Contact HR jobs:  jobs@mtnzambia.co.zm
Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document.
Hand delivered or posted applications will not be accepted.
Closing Date: 16/03/2016
* Note that only shortlisted candidates will be contacted.
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