Friday, March 11, 2016


DEPARTMENT: Housekeeping
REPORTS TO: Executive Housekeeper
To serve the needs of the business, our guests and our colleagues by overseeing the hotel’s activities in the areas of Housekeeping and Laundry, ensuring that all areas of the hotel are well maintained and cleaned, and providing guests and employees with a safe and orderly environment.
At Avani, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.
  • Full Grade 12 certificate
  • Diploma in Hotel Management
  • 3 – 5 years’ experience
  • Computer literate
Planning and Organising
  • Plan manpower requirements to achieve an efficient usage of labour, considering business needs and seasonal trends.
  • Prepare yearly budgets for housekeeping.
  • Remain fully accountable for revenue objectives.
  • Makes recommendations to the Executive Housekeeper or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair as part of the Care programmes.
  • Work with colleagues across the hotel to ensure all guest requirements are met.
  • Oversee and manage the entire housekeeping function of the hotel. Sets and reviews standards and ensures that they, through effective training, they are communicated to all Housekeeping staff.
  • Ensure that all public, guest-facing and back of house areas of the hotel are properly cleaned at all times.
  • Ensure health & safety requirements are adhered to.
  • Ensure that departmental SOP’s/LSOP’s are current and in effect and available for all associates to use as reference, revise and update when necessary.
Departmental Leadership
  • Ensure that that Housekeeping professionals are fully aware of hotel strategy, and that their work is aligned with these requirements
  • Liaise with HR over all employee matters including recruitment and interviewing.
  • Coach and guide new members of the team, putting in place proper orientation training and ongoing training and development for team members.
  • Control payroll and business expenses of the department.
  • Ensure records are maintained for linen inventory, uniforms, and other items as applicable.
  • Ensure that lost and found articles are stored properly and that the correct logs are maintained.
  • Co-ordinate work of external contract cleaners if required.
  • Ensure that par levels of linen, toweling and uniforms are current, a summary report should be sent to accounts. Take an accurate linen inventory bi-monthly.
  • Complete guest supply inventory each period end.
  • Prepare a complete summary each period for critique of all housekeeping areas, all variances or shortfalls to budget must be qualified.
  • Develop and maintain a motivational working environment within the department and positive relations with other departments.
  • Train staff to become multi skilled in all facets of housekeeping and associate departments.
  • Initiate measures to minimize all wastage of materials and amenities are used in the department.
  • Exceptional communication and interpersonal skills
  • High levels of integrity, strict confidentiality and attention to detail
  • A team player with the ability to work under pressure
  • Act with personal professionalism and integrity at all times
If you meet the requirements, please send your applications before 12 March 2016. Kindly indicate the position in the subject of the email.
The Human Resources Manager
Sun International Zambia Limited
P O Box 60151


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