Location: Lusaka, ZAMBIA
Application Deadline: 14-Mar-16
Type of Contract: Internship
Post Level: Intern
Languages Required: English
Duration of Initial Contract: Three months
Expected Duration of Assignment: Maximum six months possible
The main objective of this ICT Internship programme is to offer an outstanding graduate-level student the opportunity to acquire direct exposure to UNDP’s work. It is designed to complement technical theoretical-oriented studies with practical experience in various aspects of Information and Communications Technology.
Duties and Responsibilities
With a view to strengthening his skills in the practical field as well as to enhance his capacity, the ICT Unit recognizes that under the direct supervision and guidance by the ICT Manager, the intern will be assigned various ICT tasks and that at the end of the Internship programme the intern should be able to demonstrate experience and competency in the following areas:
Help Desk
  • Be able to offer technical support on Micro-Computer software and hardware problems;
  • Be able to provide support on the Productivity Tools such as MS-Office Applications – including MS Outlook for Client E-mail services and Web browsing tools like Internet Explorer, Firefox, Chrome and others; and
  • Demonstrate skills in the use of tools for data access, transfer and conversion.
LAN Management:
  • Gain skills in installing and upgrading of network hardware / software as per UNDP standard requirements;
  • Be part of the IT team in troubleshooting PC software and hardware problems;
  • Be able to demonstrate skills in the evaluation and appraisal of current and future hardware, software and service requirements; and
  • Be able to carry out and monitor preventive maintenance programmes.
Procurement and Inventory Management:
  • Gain competency in the maintenance of inventory records of computer hardware and software;
  • Be able to keep records on requests for systems enhancements and maintenance; and
  • Be encouraged to keep up-to-date on industry trends in software and hardware development;
Desktop Publishing Management – Public Relations:
  • Gain experience in the use of standard Desktop Publishing tools;
  • Be able to design and produce brochures, invitation cards and other information leaflets as may be required; and
  • Gain knowledge in developing Websites and this should be demonstrated towards the end of the Internship programme by providing assistance support to the Country Office website through technical updates.
Back-stopping tasks:
  • Participate in the ICT Unit meetings; and
  • Undertake any other task as determined by the office.
Core Competencies:
  • Demonstrating/safeguarding ethics and integrity;
  • Demonstrates corporate knowledge and sound judgement; and
  • Self-development, initiative-taking.
Functional Competencies:
Job Knowledge/Technical Expertise:
  • Basic research and analysis: generates new ideas and approaches, researches best practices and proposes new, more effective ways of doing things;
  • Understands and applies fundamental concepts and principles of a professional discipline or technical specialty.
Design and Implementation of Management Systems:
  • Develops simple system components. Demonstrates good knowledge of information technology and applies it in work assignments.
  • Speaks and writes clearly and effectively;
  • Listens to others, correctly interprets messages from others and responds appropriately;
  • Asks questions to clarify, and exhibits interest in having two-way communication;
  • Taylors language, tone, style and format to match audience; and
  • Demonstrates openness in sharing information and keeping people informed.
Team Work:
  • Acts as a team player and facilitates team work;
  • Is willing to learn from other; places team agenda before personal agenda; and
  • Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Client Orientation:
  • Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; identifies clients’ needs and matches them to appropriate solutions;
  • Meets timeline for delivery of products or services to client.
Required Skills and Experience
  • Should be in final year of studies towards the attainment of a masters degree in a Computer Science related discipline.
  • Candidates are not expected to have any working experience as they have just completed their degree programme or are still in university; and
  • Good interpersonal skills.
  • Fluency in oral and written English.
  • Interns are considered gratis personnel;
  • Interns are not financially remunerated by UNDP.  The costs associated must be borne by the nominating institution, related institution or government, which may provide the required financial assistance to its students; or by the student, who will have to obtain financing for subsistence and make his or her arrangements for travel, accommodation, visa, etc.;
  • All costs associated with the latter must be borne by the nominating institution, related institution or government, which may provide the required financial assistance to its students; or by the student, who will have to obtain financing for subsistence and make his or her own arrangements for travel, accommodation, etc.;
  • UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship;
  • The intern is responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed;
  • Interns are not eligible to apply for, or be appointed to, any post in UNDP during the period of the internship or for six months immediately following the expiration date of internship;
  • The intern must provide proof of enrollment in health insurance plan;
  • Interns are not staff members and may not represent UNDP in any official capacity;
  • Only students who will return to their studies upon completion of their internship assignments are eligible.
To apply for this job please visit the following URL:
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