IT Support Officer , United Nations University (UNU)

IT Support Officer

POSITION:Personnel Service Agreement
LOCATION:Macau Special Administrative Region of China
CLOSING DATE:Open until position is filled

Organizational Unit: UNU Institute on Computing and Society (UNU-CS)

United Nations University objectives:

The United Nations University (UNU) is an international community of scholars, engaged in research, postgraduate teaching and capacity development, and dissemination of knowledge in furthering the purposes and principles of the Charter of the United Nations. The mission of UNU is to contribute, through research and capacity building, to efforts to resolve the pressing global problems that are the concern of the United Nations and its Member States.

UNU Institute on Computing and Society (UNU-CS)

The United Nations University Institute on Computing and Society (UNU-CS) is a new research institute at the intersections of information and communication technologies and international development. Located in Macau SAR, China, UNU-CS focuses on the key challenges faced by developing societies through high-impact innovations in computing and communication technologies.

UNU-CS will:

• Lead in investigating and inventing human-centred information and communication technologies addressing some of the priorities central to the United Nations and the world, such as sustainability, development, governance and peace and security.
• Impact policymakers, within the UN system and beyond, through actionable knowledge and thought-leadership.
• Nurture the next generation of interdisciplinary computer scientists, social scientists, and designers in developing countries.
• Embrace the enormous dynamism of the city of Macau and Pearl River Delta region while still working globally.

For more information please visit


Under the guidance and direct supervision of the Director of UNU-CS and the administrative manager, the successful incumbent should perform the following tasks:
• Provide quality technical support to UNU-CS and act as a focal point for all ICT administration matters for the Institut.;
• Proactively maintain hardware and software to ensure that ICT systems are functioning optimally.
• Train and support staff to maximise the use of ICT resources for their day-to-day activities and projects.
• Work with computing support colleagues at UNU headquarters to ensure smooth operation of UNU-CS computing infrastructures.
• Install application systems software and hardware according to specifications, including new desktops, laptops, mobile and phones, etc.
• Assist with multimedia functions, including projection equipment, cabling, television, etc.; assist with conferencing services on audio, video and data services; assist in the maintenance and operations of the Institute’s web and social media presence;
• Provide basic website front-end support and change management via popular CMS.
• Manage UNU-CS website and social media platform content updates in collaboration with UNU-CS academic staff.
• Assist in coordination of UNU-CS communications activities.
• Perform other related duties as required.

Required qualifications and competencies:

• Bachelor’s degree or equivalent in Computer Science, Information Sciences, Information Management, or a related field.
• At least 4 years of relevant working experience in website content management, systems administration, and helpdesk and/or server management.
• Knowledge and experience with troubleshooting.
• Excellent oral and written communication skills in English and Chinese languages.
• Flexibility and ability to work under pressure and complete tasks within given timeframes.
• A self-starter and good team player with strong interpersonal skills demonstrated by the ability to work in a multicultural, multi-ethnic environment with sensitivity and respect for diversity.

Remuneration will commensurate with the qualifications and experience of the successful candidate.

Duration of contract:

This is a full-time position on a one (1) year Personnel Service Agreement (PSA) contract with UNU, with the possibility for renewal subject to requirements and satisfactory work performance. The combined duration of appointments shall not exceed six (6) years.

The successful candidate will be employed under a local contract and will not hold international civil servant status nor be a “staff member” as defined in the United Nations Staff Rules and Regulations.

Starting date: As soon as possible

Interested applicants should submit their applications by email (to, and must include the following:
• a cover letter setting out how the qualifications and experience match the requirements of the position
• a curriculum vitae and a completed and signed UNU Personal History (P.11) form (please avoid using similar forms provided by other United Nations organisations)
• an indication of the reference number of the vacancy announcement (2016/UNU/CS/PSA/ITSO/18)
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