The Management Accountant is a member of the Finance Department with direct reporting line to the Chief Accountant. The Management Accountant shall participate in management decision making, devising planning and performance management systems and providing expertise in financial reporting and control to assist management in the formulation and implementation of FINCA Zambia’s strategy. Main areas of responsibility are:
As the business unit leader, the Branch Manager is responsible for delivering superior customer experience across all FINCA service delivery channels. He /She ensures that the process of customer acquisition and service delivery in the branch and other service points is anchored on delivering a consistently superior customer experience. The Branch Manager will strategize and plan to deliver operational service excellence and ensure that the operational workforce is capable, enabled and inspired to deliver on FINCA’s brand promise, for improved customer acquisition, retention and loyalty. Main areas of responsibility are:
HEAD OF DIGITAL BANKING
The Head of Digital Banking (HDB) is responsible for ensuring that FINCA’s business strategy is optimal, given current and emerging digital realities, opportunities and threats. The HDB champions the use of information and technology in business model design, and all aspects of the business to create business success. Main areas of responsibility are:
The Project Manager is responsible for management and delivery of a portfolio of projects within FINCA Zambia from conception to development, implementation and handover, and to ensure the FINCA Zambia project management process and tools are consistently used across the business.
HEAD OF CUSTOMER OFFERINGS
The Head of Customer Offerings plays a primary role in development, management and sales of a complete portfolio of financial products and services.
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