Tuesday, April 12, 2016


The Operations Manager is responsible for the smooth, efficient and profitable operation of the Institute’s departments.  The Operations Manager will exercise management responsibility over the Institute ensuring efficient services and products are designed to meet the needs of the public, clients and staff. In addition the Operations Manager pays attention to systems, program development, quality, fiscal management, compliance,  management measures, staff relationships, outreach strategies, work culture enhancement and internal communication and consensus-building. He/she will ensure that ZAMCOM’s disparate resources are focused enterprise-wide to optimally increase income streams.
The Operations Manager will be accountable for the overall revitalization and success of operations of the Institute. He/she will lead and oversee the development of department operating and strategic plans. The role requires significant leadership skills and ability and is expected to act in the absence of the Executive Director.
Specific Duties and Responsibilities
  • Develop new business strategies (services and products) to enhance market share and improve overall performance.
  • Effectively communicate key information to stakeholders of newly developed customer-focused services and products with respect to marketplace needs and the competitive environment.
  • Develop and foster effective collaboration between ZAMCOM departments, faculty and other affiliated services inside and outside of the institute to ensure an integrated approach to developing services and products.
  • Identify and grow the prerequisite human resource expertise in the departments to implement tasks, effectively serve and retain clients.
  • Manage ZAMCOM’s pool of consultants and partnerships.
  • Facilitate a highly-matrixed approach in the development of products and services among the Institute’s Broadcasting, Programmes and Academic departments.
  • Represent ZAMCOM to external publics through the application of public relations and marketing activities.
  • Serve as the key resource to help reduce costs, enhance revenues, and achieve effective utilization of resources to meet Institute goals and objectives.
  • Collate, analyze and utilize information from departments and markets to develop and support management decisions.
  • Expand ZAMCOM’s outreach activities and networks to ensure effective partnerships are formed which will facilitate the development of a comprehensive and geographically dispersed integrated programmes.
  • Interact with Board of Trustees’ relevant Committees as may be required.
  • Perform other related duties incidental to the work described herein as may be assigned or delegated.
  • Perform other related duties incidental to the work described herein as may be assigned by the Executive Director.
Skills and Qualifications
The job requires a first Degree in Business Management, Marketing or Media and/ Communications, and a minimum of three years’ experience at management level.
Ability to understand customer needs, communicate effectively, understands the organisation’s financial performance; motivate department teams; track and measure staff performance, and provide result-oriented leadership are required.
This is contractual appointment with attractive fixed remuneration and negotiated above target commissions.
Method of Application
To apply send a three-page achievement based curriculum vitae and a motivation letter by post to the Executive Director, ZAMCOM, P.O. Box 50386,Ridgeway, Lusaka or by hand to the Executive Director, Plot 3529 Government Road, Ridgeway, Lusaka; or by Email: to
Envelopes should be clearly marked Lodge Manager. 
Closing date is COB April, 22, 2016


NGO JOBS ICT JOBS Lusaka Finance Accountant Agriculture Administration Health Human Resources Sales Kitwe Lecturer Civil Engineer Solwezi Consultancy Legal Jobs SCHOLARSHIPS Education MEDIA AND COMMUNICATIONS Driver Jobs Mining Jobs Ndola Procurement Jobs Monitoring and Evaluation Electrical Engineering Telecommunications MTN Zambia First Quantum Minerals Ltd Project Manager Airtel Zambia ZRA Zambia Revenue Authority Community Development Jobs Kasama LMC Lumwana Mining Company Limited Marketing Zamtel Save the Children World Vision Environmental Jobs Kabwe Malawi Jobs Research Graduate Trainee Standard Chartered Bank CARE INTERNATIONAL ZAMBIA Zimbabwe AWF African Wildlife Foundation Choma GOVERNMENT JOBS Mechanical Engineering NAPSA National Pension Scheme Authority PwC Teaching Jobs UN United Nations Zambia Sugar Plc Afdb African Development Bank Mopani Copper Mines PLC Security Jobs AB Bank Zambia Customer Care FINCA Zambia MU MULUNGUSHI UNIVERSITY PATH INTERNATIONAL RDA Road Development Agency UNICEF US Embassy in Zambia BANKING JOBS CHAI Clinton Health Access Initiative COMESA Chipata FHI360 Mongu SNV ZAMBIA Sandvik Economist Internship Livingstone Plan International WaterAid Zambia Zambia Banks Zanaco Zambia National Commercial Bank AU African Union Access Bank BOZ Bank of Zambia CRS Catholic Relief Services Cavmont Bank Chingola Copperbelt Energy Corporation Democratic of the Congo Kalulushi SADC Southern African Development Community USAID Zambia BancABC Copperbelt University ECOBANK ZAMBIA Kalumbila Librarian Lubambe Copper Mine Limited UNZA University of Zambia ZTB Zambia Tourism Board Barclays Bank Zambia Center for Infectious Disease Research in Zambia Climate Change and Environment Copperbelt EGPAF Elizabeth Glazer Pediatric AIDS Foundation ERB Energy Regulation Board Lusaka University OXFAM Volunteering WFP World Food Programme ZEMA Zambia Environmental Management Agency ZICTA Zambia Information n Communications Technology Authority Zambia Breweries Plc Atlas Copco Zambia Aviation Jobs Citibank DBZ DEVELOPMENT BANK OF ZAMBIA Human Rights Jhpiego MEDICAL STORES LIMITED Mazabuka Ministry of Gender and Child Development NEPAD NPA National Prosecution Authority National Airports Corporation National Breweries PC Population Council PSI Puma Energy International Restless Development The World Bank UNDP VSO Voluntary Service Overseas ZIPAR Zambia Institute for Policy Analysis and Research ZNBS ZAMBIA NATIONAL BUILDING SOCIETY Zambia Red Cross Society ACC Anti Corruption Commission Zambia Abt Associates Blantyre British Council in Zambia CIVIL SERVICE JOBS Chamber of Mines of Zambia Chibombo Chililabombwe Chirundu Coca Cola Customer Support - Technical Support Danish Refugee Council ELECTORAL COMMISSION OF ZAMBIA ESAMI Eastern and Southern African Management Institute FNB FIRST NATIONAL BANK ZAMBIA Finca Malawi Food and Nutrition HPCZ Health Professions Council of Zambia Hospitality Jobs IRC International Rescue Committee Insurance Jobs Islamic Relief Kasumbalesa Konkola Copper Mines plc Legal Aid Board Lilongwe Lumwana MKUSHI MPIKA Maamba Collieries Limited Marie Stopes Zambia Ministry of local government and housing Mufulira NCC NATIONAL COUNCIL FOR CONSTRUCTION NFNC National Food and Nutrition Commission NHA National Housing Authority NLACW National Legal Aid Clinic for Women NRFA National Road Fund Agency NU Northrise University National Milling Corporation PACRA Patents and Companies Registration Agency PACT PIA Pensions and Insurance Authority Peace Corps Zambia Purchasing - Supplies Manager Records Management Rural Electrification Authority SUPPLY CHAIN Statistician Veterinary Council of Zambia WHO World Health Organization WWSC Western Water and Sewerage Company Workers Compensation Fund ZAWA Zambia Wildlife Authority ZDA Zambia Development Agency ZESCO Zambia Electricity Supply Corporation Limited ZICA Zambia Institute of Chartered Accountants ZWMA Zambia Weights and Measure Agency Zambia Catholic University