The Operations Manager is responsible for the smooth, efficient and profitable operation of the Institute’s departments.  The Operations Manager will exercise management responsibility over the Institute ensuring efficient services and products are designed to meet the needs of the public, clients and staff. In addition the Operations Manager pays attention to systems, program development, quality, fiscal management, compliance,  management measures, staff relationships, outreach strategies, work culture enhancement and internal communication and consensus-building. He/she will ensure that ZAMCOM’s disparate resources are focused enterprise-wide to optimally increase income streams.
The Operations Manager will be accountable for the overall revitalization and success of operations of the Institute. He/she will lead and oversee the development of department operating and strategic plans. The role requires significant leadership skills and ability and is expected to act in the absence of the Executive Director.
Specific Duties and Responsibilities
  • Develop new business strategies (services and products) to enhance market share and improve overall performance.
  • Effectively communicate key information to stakeholders of newly developed customer-focused services and products with respect to marketplace needs and the competitive environment.
  • Develop and foster effective collaboration between ZAMCOM departments, faculty and other affiliated services inside and outside of the institute to ensure an integrated approach to developing services and products.
  • Identify and grow the prerequisite human resource expertise in the departments to implement tasks, effectively serve and retain clients.
  • Manage ZAMCOM’s pool of consultants and partnerships.
  • Facilitate a highly-matrixed approach in the development of products and services among the Institute’s Broadcasting, Programmes and Academic departments.
  • Represent ZAMCOM to external publics through the application of public relations and marketing activities.
  • Serve as the key resource to help reduce costs, enhance revenues, and achieve effective utilization of resources to meet Institute goals and objectives.
  • Collate, analyze and utilize information from departments and markets to develop and support management decisions.
  • Expand ZAMCOM’s outreach activities and networks to ensure effective partnerships are formed which will facilitate the development of a comprehensive and geographically dispersed integrated programmes.
  • Interact with Board of Trustees’ relevant Committees as may be required.
  • Perform other related duties incidental to the work described herein as may be assigned or delegated.
  • Perform other related duties incidental to the work described herein as may be assigned by the Executive Director.
Skills and Qualifications
The job requires a first Degree in Business Management, Marketing or Media and/ Communications, and a minimum of three years’ experience at management level.
Ability to understand customer needs, communicate effectively, understands the organisation’s financial performance; motivate department teams; track and measure staff performance, and provide result-oriented leadership are required.
This is contractual appointment with attractive fixed remuneration and negotiated above target commissions.
Method of Application
To apply send a three-page achievement based curriculum vitae and a motivation letter by post to the Executive Director, ZAMCOM, P.O. Box 50386,Ridgeway, Lusaka or by hand to the Executive Director, Plot 3529 Government Road, Ridgeway, Lusaka; or by Email: to clupale@yahoo.com.
Envelopes should be clearly marked Lodge Manager. 
Closing date is COB April, 22, 2016
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