The Business Transformation Officer (BTO) will focus on strengthening IT applications on improving  programme implementation, maintaining contact and act as main liaison with business counterparts to bring business needs into IT and providing advice using their technical knowledge and experience. Detailed responsibilities are below.
IT Operations and Support
  • Management, maintenance and support of IT operations and infrastructure in the Zambia country office;
  • Management of service management processes to improve service delivery and operations;
  • Implementation and maintenance of IT/TC systems and networks, ensuring appropriate data security and access controls;
  • Development of plans, budgets and policies, and leading of IT/TC system and infrastructure deployment aligned with business needs, in accordance with WFP corporate standards;
  • Implementation, configuration, testing and maintenance of hardware and software infrastructure required for the delivery of IT services;
  • Development of technical specifications and tender documents, and management of contracts with service providers, to facilitate procurement of IT/TC equipment and services;
  • Completion of annual IT risk and compliance assessments, identification, planning and implementation of improvements for compliance levels.
Business Transformation
  • Liaison with Zambia CO business units to identify business needs and gaps and advise on IT application/system solutions;
  • Liaison with public and private sector partners to identify strategic and technical collaboration opportunities;
  • Analysis of Zambia CO projects and processes to identify digitization opportunities; e.g. in the areas of commodity tracking and market information; identifying data sources and gaps, and proposing systems and processes to link, integrate and disseminate information;
  • Support the CO in liaison with stakeholders of the DMCF through the DMMU (OVP) to develop innovate system to facilitate implemention of information management procedures in selecting, managing and acquiring resources to meet monitoring information requirements;
  • Provision of support for digital data collection activities;
  • Keep up to date with the WFP data, application and development landscape, ensuring awareness of current technology trends and developments to inform solution identification, use and/or development;
  • Participation in the WFP global Business Transformation network, including close liaison with BTO focal points in HQ and the Regional Bureau;
  • Perform requirements identification exercises and development of project inception documents and business plans for system development;
  • Oversee development of solutions and prototyping based on identified needs and partnership opportunities, in accordance with the WFP Solution Development Lifecycle and associated policies;
  • Development and implementation of project plans according to WFP project planning policies.
Education: Advanced university degree in Computer Science, Information Management or other relevant field, or First University degree with additional years of related work experience or trainings/courses.
Language: Fluency (level C) in English language and the duty station’s language, if different.
Knowledge & Skills:
  • Specialised knowledge of IT Service Management and Information Management best practices, techniques and processes;
  • Ability to design, develop, test, implement maintain and install information structures/ applications/ hardware;
  • Ability to work with minimal supervision;
  • Ability to prioritise large volumes of work to meet deadlines and to plan, coordinate and monitor own work;
  • Ability to analyse data, draw conclusions and propose a course of action;
  • Good communication skills required to give and receive information and work with a variety of individuals;
  • Ability to create clear and concise technical documentation;
  • Ability to establish and maintain effective relationships internally and externally;
  • Knowledge of, or the ability to quickly assimilate, UN/WFP specific processes and systems.
Experience: Three or more years of postgraduate professional experience in the planning, design, development, implementation and maintenance of computer information management and systems or related area. Previous experience in the area of analysis, re-design of business processes or applications and solution development is desirable.
Interested candidates meeting the requirements of the post should submit their application letter together with a detailed Curriculum Vitae and/or the United Nations Personal History Form (P.11), and copies of academic and professional credentials. Envelopes should be marked CONFIDENTIAL VA NUMBER: 01/05/2016 and indicate the position you are applying for.
The envelopes should be submitted to:
The Head of Human Resources United Nations World Food Programme, P.O. Box 37726 Lusaka, Zambia. Or; delivered by hand at WFP Offices (Tender box) Plot # 10/4971, Tito Road Rhodespark, Lusaka Zambia
The deadline for submission of applications 3rd July 2016.
Women candidates are encouraged to apply. Only short-listed candidates will be contacted.
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