CHIEF OPERATIONS OFFICER


VisionFund Zambia Limited is part of a network of microfinance institutions within the VisionFund International network. We empower low-income entrepreneurs with access to integrated financial services that unlock their potential. We are part of World Vision, the largest global Christian humanitarian organization. In order to support our growth aspirations, we seek to recruit qualified candidates who are self-motivated and results-oriented to fill the following position:
CHIEF OPERATIONS OFFICER
Reporting to: Chief Executive Officer
Provides supervision to: Credit Manager, Integrations/Social Performance Manager and Branch Managers
Location: Head Office – Lusaka
Main Duties and Responsibilities
Leadership
  • Offers Leadership in Integration and continued effective relation with World Vision and other strategic partners
  • Supervises the day to day branch operations through the Branch Managers to ensure that targets set & agreed upon are met
  • Coordinates the individual branch plans and works with finance & the CEO on the development of an overall business plan.
Portfolio Quality Management
  • Plans and ensures the implementation of an adequate and timely reporting system with focus on each branch’s asset quality, liquidity, capital adequacy & provisioning
  • Champions the efforts in managing loan delinquency by closely monitoring the zones and ensuring strict compliance to all policies and procedures
Portfolio Growth
  • Champions the efforts in mobilizing savings from the public
  • Ensures that policies and procedures are applied consistently & uniformly across all branches
Coordination
  • Coordinates with Finance, HR and Admin department to make sure there that there is appropriate branch liquidity Management
  • Coordinates with other departments for the smooth running of business operations
Marketing
  • Develops proposals for further improvement of operations, including concepts for new products and services;
  • Coordinates with the marketing manager the planning and initiation of promotional measures;
Portfolio quality
  • Champions” the efforts at managing delinquency by closely monitoring the zones and ensuring strict compliance to all policies and procedures;
  • Actively leads organizational response to branches with non standard portfolio quality
Formulation of Operational Policies & Procedures
  • Proposes to the CEO any changes or enhancements to the branch operations manual
  • Ensures compliance to all existing regulations;
  • Oversees the implementation of the internal control systems, ensuring the smooth running of the business and safeguarding the institution’s assets;
  • Ensures that policies and procedures are applied consistently and uniformly across all branches
Staff development
  • Ensures that the operations staff receive adequate training; Participates in development/ reviews of curriculum for training of the Credit Officers;
  • Undertakes performance appraisals and staff development plans for all supervised staff
  • Coordinates with the HR department in planning personnel capacity of the branches;
Minimum qualification requirements and competencies:
  • University Degree in Agriculture, Economics, Accounting, Banking and Finance or Business Administration.
  • A masters degree any relevant field will be an added advantage
  • At least 8 years of experience in credit operations and deposit taking, of which 3 years should be at senior management level.
  • Determined personality with initiative, perseverance and the ability to motivate and manage a team
  • Be a good trainer, facilitator, mentor, and coach
  • Very good communication and marketing skills
  • Good knowledge in economic and financial matters
  • Good analytical and problem solving skills
Other Competencies/Attributes:
  • Must be a committed Christian, able to stand above denominational diversities.
  • Effectively manage change
  • Effectively coaches and develops staff
  • Able to build a strong multi disciplinary team
  • Ability to build a strong relationship with partners
  • Perform other duties as required by the board or the Chief Executive Officer.
Interested applicants should send a cover letter accompanied by a CV to the address below clearly indicating the POSITION being applied for to the attention of the:
People & Culture Manager
Plot 11723, Kabelenga Road (Opposite Levy Junction),
P.O. Box 33911
Lusaka, Zambia
OR
Closing date:  18th May, 2015
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