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Thursday, May 12, 2016

Conference & Banquet Manager , Radisson Blu Hotel Lusaka



The Radisson Blu Hotel Lusaka, Zambia is searching for a focused, self-motivated Conference & Banquet Manager Responsible for the operations and administration of the Banquets and Catering Division in the Food & Drink Department. He / she will maximize profits, maintain food & drink service quality and ensure customer satisfaction.
THE ROLE
Reporting directly to the Executive Assistant Manager the responsibilities include:
  • Ensures that Corporate and Hotel standards and policies are explained to staff, and are correctly applied.
    Monitors and ensure smooth operations of the sections appointed.
  • Ensures the timely set up of all Banquets’ venues according to the service settings and as outlined in the function sheets.
  • Constantly obtains customer feedback during operations to ensure satisfaction.
  • Proper and tactful handling of verbal complaints from customers.
  • Ensures effective communication within sections appointed and with other divisions.
  • Enforces the departmental training program in line with the company’s SOP’s, to achieve the highest possible guest satisfaction, i.e. guest care, product knowledge, service training, etc.
  • Has a hand on approach to organize the daily Banquet’s events as per the operational forecast.
  • Conducts daily routine checks to ensure that all mise en place is done according to the stipulated service requirements and the highest possible cleanliness and maintenance standards.
  • Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage.
  • Coordinates all menu proposals presentations and buffet set-ups with the Executive Chef.
  • Enforces control procedures for all outgoing and returning operating equipment.
  • Initiates and countersigns (all purchase requests and store requisitions for the department (operating material, food products and beverages) and conducts spot check up on delivery.
  • Ensures that all bills been posted in to POS system (Micros) and signed by the client before day closing.
  • Assists in establishing and achieving the Banquet’s department annual budget forecast and exercises a constant control of the operation cost.
  • Carries out other related assignments or tasks entrusted by the Executive Assistant Manager
  • Adheres to Company brand compliance at all times.
The person that we are searching for must have:
  • A solid background and experience within a 4/5 star hotel in the same/similar role would be advantageous
  • Must be a Zambian Citizen
  • A relevant qualification from a recognized University/College
  • Must be very knowledgeable in food & drink operations
  • Good command of English oral and written is a must.
  • Must have a valid driving license.
  • Have the highest personal ethical performance standards.
  • Be self-reliant and be able to work with minimal control and direction, very well organized, detail oriented and flexible.
The position will be based in Lusaka, Zambia. Please note that only shortlisted candidates will be contacted.
Application deadline:  20/05/2016
To apply for this job please visit the following URL: http://www.rezidor.com/phoenix.zhtml?c=205430&p=careersvacancies →

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