Night Auditor , Radisson Blu Hotel Lusaka

The Radisson Blu Hotel Lusaka, Zambia is searching for a focused, self-motivated  Night Auditor to Supervise and co-ordinate the night shift activities at Front Office, provide efficient, prompt, trouble free, courteous service, and security to guests in absence of departmental managers and limited staff during the night, in line with the hotel’s guidelines, and Radisson Blu corporate guidelines and service concepts.
Reporting directly to the Front Office Manager the responsibilities include:
  • Achieves customer satisfaction and room’s revenue goals by supervising Receptionists and other Front Office night employees.
  • Is proficient in all Front Office Standard Operating Procedures.
  • Conducts regular On the Job training with all staff to ensure that all SOP’s are known  and  adhered to.
  • Checks the lost interface and transfers the charges, if any, to the correct folio.
  • Checks occupancy of the day.
  • Checks expected arrivals and departures.
  •  Verifies the Front Office Cashier’s audit with supporting vouchers, folios and Front Office system to check the following:
  • Cash folios are tallied with Opera cash.
  • City ledger folios are signed by the guest, and supported by LPO, charge slip and registration card.
  • Credit card folios and purchase slips are signed by the guest and tallies with each other.
  • Releases opera to all users after the night audit is completed.
  • Prepare summaries of rebates, and paid outs
  • Prepares Night Audit Pack
  • Prepares daily revenue report.
  • Runs night audit.
  • Runs file maintenance.
  • Runs pre-audit back up.
  • Check that all outlets have closed their cashiers before running night audit
  • Opera revenue to be exported to the Opera live data.
  • Print ‘Room Charge Report for the day’, and tally service charge and tax for room revenue.
  • Prints ‘Revenue Report today Gross and Budget’, and split service charge and tax for room revenue.
  • Post room and tax for the day.
  • Verifies room rate variance report.
  • Approvals to be verified for complimentary rooms, late checkouts with no charges, and day use room charges.
  • Verifies if all rebates have proper explanations and approvals.
  • Paid out vouchers are signed by the guest, and front office manager on duty, with supporting vouchers.
  • All charge slips to the guest folio has the guest signature on it.
  • Verifies P. M. Account Summary.
  • Verifies no shows and cancellations of the day.
  • To log all discrepancies and important points that occurred during the night audit.
  • Follows-up with the applicable Department Head.
  • Investigate walk-outs and complete relevant forms.
  • Checks the guest pits to ensure all documentation are attached and profiles are updated
  • Completes all forms in cases of accident or theft in the hotel during the shift.
  • Brings the need for repair to the attention of the Front Office Manager.
  • Follows the Night Audit Clerk checklist every night.
  • Performs security walk every night.
  • Prepares night audit packs and handover to Front Office Manager
  • Works closely with and maintain good relationships with other departments, to ensure 100% Guest Satisfaction.
The person that we are searching for must have:
  • A solid background and experience within a 4/5 star hotel in the same/similar role would be  advantageous
  • Must be a Zambian Citizen
  • A relevant qualification from a recognized University/College
  • Excellent courteous and powerful interaction abilities
  • Good command of English oral and written is a must.
  • Have the highest personal ethical performance standards.
  • Be self-reliant and be able to work with minimal control and direction, very well organized, detail oriented and flexible.
The position will be based in Lusaka, Zambia. Please note that only shortlisted candidates will be contacted.
Application deadline:  29/05/2016
To apply for this job please visit the following URL: 
Related Posts Plugin for WordPress, Blogger...

Popular Posts


AB Bank Zambia Abt Associates ACC Anti Corruption Commission Zambia Access Bank Accountant Administration Afdb African Development Bank Agriculture Airtel Zambia Atlas Copco Zambia AU African Union Aviation Jobs AWF African Wildlife Foundation BancABC BANKING JOBS Barclays Bank Zambia Blantyre BOZ Bank of Zambia British Council in Zambia CARE INTERNATIONAL ZAMBIA Cavmont Bank Center for Infectious Disease Research in Zambia CHAI Clinton Health Access Initiative Chamber of Mines of Zambia Chibombo Chililabombwe Chingola Chipata Chirundu Choma Citibank Civil Engineer Climate Change and Environment COMESA Community Development Jobs Consultancy Copperbelt Copperbelt Energy Corporation Copperbelt University CRS Catholic Relief Services Customer Care Customer Support - Technical Support Danish Refugee Council DBZ DEVELOPMENT BANK OF ZAMBIA Democratic of the Congo Driver Jobs ECOBANK ZAMBIA Economist Education EGPAF Elizabeth Glazer Pediatric AIDS Foundation ELECTORAL COMMISSION OF ZAMBIA Electrical Engineering Environmental Jobs ERB Energy Regulation Board ESAMI Eastern and Southern African Management Institute FHI360 Finance Finca Malawi FINCA Zambia First Quantum Minerals Ltd FNB FIRST NATIONAL BANK ZAMBIA Food and Nutrition GOVERNMENT JOBS Graduate Trainee Health Hospitality Jobs HPCZ Health Professions Council of Zambia Human Resources Human Rights ICT JOBS Insurance Jobs Internship IRC International Rescue Committee Islamic Relief Jhpiego Kabwe Kalulushi Kalumbila Kasama Kasumbalesa Kitwe Konkola Copper Mines plc Lecturer Legal Aid Board Legal Jobs Librarian Lilongwe Livingstone LMC Lumwana Mining Company Limited Lubambe Copper Mine Limited Lumwana Lusaka Lusaka University Maamba Collieries Limited Malawi Jobs Marie Stopes Zambia Marketing Mazabuka Mechanical Engineering MEDIA AND COMMUNICATIONS MEDICAL STORES LIMITED Mining Jobs Ministry of Gender and Child Development Ministry of local government and housing MKUSHI Mongu Monitoring and Evaluation Mopani Copper Mines PLC MPIKA MTN Zambia MU MULUNGUSHI UNIVERSITY Mufulira NAPSA National Pension Scheme Authority National Airports Corporation National Milling Corporation NCC NATIONAL COUNCIL FOR CONSTRUCTION Ndola NEPAD NFNC National Food and Nutrition Commission NGO JOBS NHA National Housing Authority NLACW National Legal Aid Clinic for Women NPA National Prosecution Authority NRFA National Road Fund Agency NU Northrise University OXFAM PACRA Patents and Companies Registration Agency PACT PATH INTERNATIONAL PC Population Council Peace Corps Zambia PIA Pensions and Insurance Authority Plan International Procurement Jobs Project Manager PSI Puma Energy International Purchasing - Supplies Manager PwC RDA Road Development Agency Records Management Research Restless Development Rural Electrification Authority SADC Southern African Development Community Sales Sandvik Save the Children SCHOLARSHIPS Security Jobs SNV ZAMBIA Solwezi Standard Chartered Bank Statistician SUPPLY CHAIN Teaching Jobs Telecommunications The World Bank UN United Nations UNDP UNICEF UNZA University of Zambia US Embassy in Zambia USAID Zambia Veterinary Council of Zambia Volunteering VSO Voluntary Service Overseas WaterAid Zambia WFP World Food Programme WHO World Health Organization Workers Compensation Fund World Vision WWSC Western Water and Sewerage Company Zambia Banks Zambia Breweries Plc Zambia Catholic University Zambia Red Cross Society Zambia Sugar Plc Zamtel Zanaco Zambia National Commercial Bank ZAWA Zambia Wildlife Authority ZDA Zambia Development Agency ZEMA Zambia Environmental Management Agency ZESCO Zambia Electricity Supply Corporation Limited ZICA Zambia Institute of Chartered Accountants ZICTA Zambia Information n Communications Technology Authority Zimbabwe ZIPAR Zambia Institute for Policy Analysis and Research ZNBS ZAMBIA NATIONAL BUILDING SOCIETY ZRA Zambia Revenue Authority ZTB Zambia Tourism Board ZWMA Zambia Weights and Measure Agency