Night Auditor , Radisson Blu Hotel Lusaka


The Radisson Blu Hotel Lusaka, Zambia is searching for a focused, self-motivated  Night Auditor to Supervise and co-ordinate the night shift activities at Front Office, provide efficient, prompt, trouble free, courteous service, and security to guests in absence of departmental managers and limited staff during the night, in line with the hotel’s guidelines, and Radisson Blu corporate guidelines and service concepts.
THE ROLE
Reporting directly to the Front Office Manager the responsibilities include:
  • Achieves customer satisfaction and room’s revenue goals by supervising Receptionists and other Front Office night employees.
  • Is proficient in all Front Office Standard Operating Procedures.
  • Conducts regular On the Job training with all staff to ensure that all SOP’s are known  and  adhered to.
  • Checks the lost interface and transfers the charges, if any, to the correct folio.
  • Checks occupancy of the day.
  • Checks expected arrivals and departures.
  •  Verifies the Front Office Cashier’s audit with supporting vouchers, folios and Front Office system to check the following:
  • Cash folios are tallied with Opera cash.
  • City ledger folios are signed by the guest, and supported by LPO, charge slip and registration card.
  • Credit card folios and purchase slips are signed by the guest and tallies with each other.
  • Releases opera to all users after the night audit is completed.
  • Prepare summaries of rebates, and paid outs
  • Prepares Night Audit Pack
  • Prepares daily revenue report.
  • Runs night audit.
  • Runs file maintenance.
  • Runs pre-audit back up.
  • Check that all outlets have closed their cashiers before running night audit
  • Opera revenue to be exported to the Opera live data.
  • Print ‘Room Charge Report for the day’, and tally service charge and tax for room revenue.
  • Prints ‘Revenue Report today Gross and Budget’, and split service charge and tax for room revenue.
  • Post room and tax for the day.
  • Verifies room rate variance report.
  • Approvals to be verified for complimentary rooms, late checkouts with no charges, and day use room charges.
  • Verifies if all rebates have proper explanations and approvals.
  • Paid out vouchers are signed by the guest, and front office manager on duty, with supporting vouchers.
  • All charge slips to the guest folio has the guest signature on it.
  • Verifies P. M. Account Summary.
  • Verifies no shows and cancellations of the day.
  • To log all discrepancies and important points that occurred during the night audit.
  • Follows-up with the applicable Department Head.
  • Investigate walk-outs and complete relevant forms.
  • Checks the guest pits to ensure all documentation are attached and profiles are updated
  • Completes all forms in cases of accident or theft in the hotel during the shift.
  • Brings the need for repair to the attention of the Front Office Manager.
  • Follows the Night Audit Clerk checklist every night.
  • Performs security walk every night.
  • Prepares night audit packs and handover to Front Office Manager
  • Works closely with and maintain good relationships with other departments, to ensure 100% Guest Satisfaction.
The person that we are searching for must have:
  • A solid background and experience within a 4/5 star hotel in the same/similar role would be  advantageous
  • Must be a Zambian Citizen
  • A relevant qualification from a recognized University/College
  • Excellent courteous and powerful interaction abilities
  • Good command of English oral and written is a must.
  • Have the highest personal ethical performance standards.
  • Be self-reliant and be able to work with minimal control and direction, very well organized, detail oriented and flexible.
The position will be based in Lusaka, Zambia. Please note that only shortlisted candidates will be contacted.
Application deadline:  29/05/2016
To apply for this job please visit the following URL: http://www.rezidor.com/phoenix.zhtml?c=205430&p=careersvacancies 
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