Program Manager II-Research Coordinator, Zambia


About CRS
Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.
Job Summary
The Research Coordinator will oversee all research, evaluation, and learning activities for the EFI Africa project being conducted in Burkina Faso, Senegal, Uganda and Zambia, including research design, development of scopes of work; selection of researchers and/or research firms; relationship management with external researchers and firms, day-to-day oversight of all ongoing research, direct field research (in some cases), analysis of data, report-writing, and capacity building and technical support to country program and partner project staff. Major components of the research include: 1) a large-scale, two-year Financial Diaries study in Zambia; 2) poverty assessment studies in the 4 countries, involving PPI surveys and targeted ethnographies; 3) operations research on agent productivity and earning trends; as well as agent network effectiveness; and 4) an evaluation of the mobile money linkage initiative in Uganda.
Specific Duties & Responsibilities
  • Execute and enhance current research program, in close coordination with the EFI Africa Project Director, Regional Office, Research Assistant and Country Program Managers;
  • Manage deliverables to be produced by Research Assistant, in coordination with partner and consultants.
  • Develop, select, and manage the relationships with external researchers, survey firms, and analysts;
  • Work with the EFI Technical Lead/Training Specialists to ensure that MIS protocols are in place, that data collection and analysis is completed on a quarterly basis, and assist with MIS troubleshooting, as needed;
  • Oversee management of consulting firms supporting Financial Dairies project, including data cleaning and quality-control for the Financial Diaries' program;
  • Analyze Financial Diaries data, including substantive input on innovative approaches to mining the data;
  • Review and disseminate the interim and final report on Financial Diaries' program to be drafted by consultants;
  • Analyze baseline poverty outreach data and prepare and disseminate the baseline reports for EFI each country;
  • Prepare and disseminate the midterm and final reports on poverty assessment research;
  • Monitor & collect data for ongoing poverty outreach observations of SILC members in selected communities;
  • Manage the ethnographic research in selected communities in 2 of the 4 EFI Africa countries;
  • Monitor & Collect Data for Intake Surveys for all incoming field agents.
  • Conduct merges of Agent Intake Data with productivity data; analyze results, and prepare and disseminate reports;
  • Support evaluation of the mobile money linkage program in Uganda, may include research design, data collection fieldwork, analysis of results, and preparation and dissemination of results;
  • Support review and integration of any external evaluation findings, including Mid-Term Evaluation and
  • Provide technical support and mentoring to the project Training Officers to ensure internal data collection is carried out according to protocols;
  • Actively Keep abreast of research undertaken by other organizations that is relevant to the EFI Africa program;
  • Represent CRS and the EFI Africa project in professional conferences and in all other relevant contexts; and
  • Any other duties, as required by the EFI Africa Project Director.
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