Vacancies at Habitat for Humanity Zambia , 5/30/2016

Habitat for Humanity Zambia is a not for profit Christian organization which is a part of Habitat for Humanity International. It was founded in 1984 with its existence in five provinces in Zambia. Its mission is to work with individuals, groups, churches and organizations to provide simple but decent housing for the vulnerable in our communities and eliminate poverty housing. Habitat believes in creating a world where everyone has a decent place to live.
Job Title: Loan Collections Officers (4)
Department: Finance
Job Location: Lusaka (1), Ndola (3)
Reports to: Assistant Accountant (Ndola), Accountant (Lusaka)
Works closely with: National Accountant, Senior Finance Officer
Contract duration: 1 year (Fixed term)
Remuneration payment : Monthly (Commission based)
Responsible for: Mortgage reconciliations and collections
Performance review: Every 3 months
Responsible for reaching out to beneficiaries to collect payment for overdue bills, loans, or other payments. Acts as the liaison between HFHZ and beneficiaries and manages overdue accounts.
Key areas of responsibility
  • Physically visit the beneficiary premises in the communities to assess the current status of the beneficiary and their ability to effectively pay back the loan
  • Collect payments on past due bills.
  • Create a list of beneficiaries who have not made payments.
  • Locate customers using Bio data information, background checks, loan documents, and other paperwork available
  • Utilize computer systems to handle skip tracing
  • Inform clients of overdue accounts and amount currently owed
  • Attempt to collect payment during visits by encouraging beneficiaries to deposit into the prescribed HFHZ bank account
  • Review terms of sale or loan documents available and update the records
  • Ensure all beneficiary information is correct, including phone numbers and addresses.
  • Listen to customer’s story and determine if the loan can be collected.
  • Visit the beneficiaries frequently to verify that improvement occurred and refresh the beneficiaries on their obligations towards the loan with the agreed timeframe
  • Offer advice or refer customers to debt counsellors
  • Record new commitment to repay loan
  • Gathering and provide the National Office with proper justifications and validating that the loans are indeed bad debts that will not be recovered within the renegotiated time frame
  • Initiate repossession proceedings in accordance with the contract terms
  • Follow the Zambian Laws when dealing with debt collection.
  • Print reports for management
Education and Experience required:
  • Diploma in accounting, Marketing or its equivalent from a recognized institution
  • 2 years’ experience in a client direct contact, service, collections or sales environment
Skill (Special Training or Competence):
  • Result oriented, self-starter and Innovative
  • Interpersonal skills
  • Planning and Organising
  • Good communication skills ( Both oral and written)
  • Reading comprehension and writing skills
  • Active listening and emotional intelligence
  • High degree of integrity and maturity
  • Time and personal management
  • Well organized with attention to detail
  • Creative, problem-solver, resourceful, solution-oriented
  • Demonstrated ability to work with self-confidence under tight timeframes
  • Flexible, patient and compassionate
Key Behaviours:
  • Sense of humour and positive attitude
  • Interpersonal and intercultural sensitivity
  • God fearing
  • Skilled at working in teams and independently
  • Committed and responsible
  • Willing to work out of contractual hours during times of need.
KEY RELATIONSHIPS (excluding own line manager and staff)
  • Programs Manager
  • Senior Finance Officer
  • National Accountant
  • Beneficiaries
Travel rate:
The job holder will be required to travel in-country up to 15% of the time.
Selection Process:
Applicants will initially be evaluated based on documentation submitted with applications. Competitively ranked applicants may be tested and interviewed. Applicants must submit all requested documentations for them to be considered.
Application Mode:
Send an application letter, updated CV, copies of relevant professional certificates, NRC and names of three references addressing your application to the National Director. Email your applications to or
Closing Date:
The closing date for applications is Friday, 10th June, 2016. Only shortlisted candidates will be contacted.
Related Posts Plugin for WordPress, Blogger...

Popular Posts


AB Bank Zambia Abt Associates ACC Anti Corruption Commission Zambia Access Bank Accountant Administration Afdb African Development Bank Agriculture Airtel Zambia Atlas Copco Zambia AU African Union Aviation Jobs AWF African Wildlife Foundation BancABC BANKING JOBS Barclays Bank Zambia Blantyre BOZ Bank of Zambia British Council in Zambia CARE INTERNATIONAL ZAMBIA Cavmont Bank Center for Infectious Disease Research in Zambia CHAI Clinton Health Access Initiative Chamber of Mines of Zambia Chibombo Chililabombwe Chingola Chipata Chirundu Choma Citibank Civil Engineer Climate Change and Environment COMESA Community Development Jobs Consultancy Copperbelt Copperbelt Energy Corporation Copperbelt University CRS Catholic Relief Services Customer Care Customer Support - Technical Support Danish Refugee Council DBZ DEVELOPMENT BANK OF ZAMBIA Democratic of the Congo Driver Jobs ECOBANK ZAMBIA Economist Education EGPAF Elizabeth Glazer Pediatric AIDS Foundation ELECTORAL COMMISSION OF ZAMBIA Electrical Engineering Environmental Jobs ERB Energy Regulation Board ESAMI Eastern and Southern African Management Institute FHI360 Finance Finca Malawi FINCA Zambia First Quantum Minerals Ltd FNB FIRST NATIONAL BANK ZAMBIA Food and Nutrition GOVERNMENT JOBS Graduate Trainee Health Hospitality Jobs HPCZ Health Professions Council of Zambia Human Resources Human Rights ICT JOBS Insurance Jobs Internship IRC International Rescue Committee Islamic Relief Jhpiego Kabwe Kalulushi Kalumbila Kasama Kasumbalesa Kitwe Konkola Copper Mines plc Lecturer Legal Aid Board Legal Jobs Librarian Lilongwe Livingstone LMC Lumwana Mining Company Limited Lubambe Copper Mine Limited Lumwana Lusaka Lusaka University Maamba Collieries Limited Malawi Jobs Marie Stopes Zambia Marketing Mazabuka Mechanical Engineering MEDIA AND COMMUNICATIONS MEDICAL STORES LIMITED Mining Jobs Ministry of Gender and Child Development Ministry of local government and housing MKUSHI Mongu Monitoring and Evaluation Mopani Copper Mines PLC MPIKA MTN Zambia MU MULUNGUSHI UNIVERSITY Mufulira NAPSA National Pension Scheme Authority National Airports Corporation National Milling Corporation NCC NATIONAL COUNCIL FOR CONSTRUCTION Ndola NEPAD NFNC National Food and Nutrition Commission NGO JOBS NHA National Housing Authority NLACW National Legal Aid Clinic for Women NPA National Prosecution Authority NRFA National Road Fund Agency NU Northrise University OXFAM PACRA Patents and Companies Registration Agency PACT PATH INTERNATIONAL PC Population Council Peace Corps Zambia PIA Pensions and Insurance Authority Plan International Procurement Jobs Project Manager PSI Puma Energy International Purchasing - Supplies Manager PwC RDA Road Development Agency Records Management Research Restless Development Rural Electrification Authority SADC Southern African Development Community Sales Sandvik Save the Children SCHOLARSHIPS Security Jobs SNV ZAMBIA Solwezi Standard Chartered Bank Statistician SUPPLY CHAIN Teaching Jobs Telecommunications The World Bank UN United Nations UNDP UNICEF UNZA University of Zambia US Embassy in Zambia USAID Zambia Veterinary Council of Zambia Volunteering VSO Voluntary Service Overseas WaterAid Zambia WFP World Food Programme WHO World Health Organization Workers Compensation Fund World Vision WWSC Western Water and Sewerage Company Zambia Banks Zambia Breweries Plc Zambia Catholic University Zambia Red Cross Society Zambia Sugar Plc Zamtel Zanaco Zambia National Commercial Bank ZAWA Zambia Wildlife Authority ZDA Zambia Development Agency ZEMA Zambia Environmental Management Agency ZESCO Zambia Electricity Supply Corporation Limited ZICA Zambia Institute of Chartered Accountants ZICTA Zambia Information n Communications Technology Authority Zimbabwe ZIPAR Zambia Institute for Policy Analysis and Research ZNBS ZAMBIA NATIONAL BUILDING SOCIETY ZRA Zambia Revenue Authority ZTB Zambia Tourism Board ZWMA Zambia Weights and Measure Agency