WAITER/WAITRESS


An International Restaurant Franchise in Kitwe is looking for qualified and experienced waiters and waitresses to be responsible for serving food and beverages to guests in a timely, friendly and efficient manner therefore delivering outstanding guest service. Essential hospitality standards must be used at all times: speak first, smile, eye contact, and engage in polite conversation (when time permits).
Job: Waiter/Waitress
Location: Kitwe
Positions: 6
Essential Duties and Responsibilities:
  • Promptly and warmly greet guests in the restaurant; takes food and beverages in an efficient manner, following established steps of service.
  • Delivers food promptly and professionally; maintains safe food handling and sanitation standards. Follows up periodically to assist with any additional needs or requests.
  • Demonstrates complete understanding of menu items and ingredients. Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences. As needed, demonstrates knowledge of specialized diets and allergens.
  • Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.
  • Exhibits exceptional communications skills and demonstrates ability to get along well with others. Remains flexible and patient when communicating with guests and staff.
  • Promotes a clean, safe and neat environment for guests.
  • Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.
  • Ensures that the table is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.
  • Performs other duties as assigned.
  • Ability to read and write correspondence.
QUALIFICATION
EDUCATION
  • Certificate or Diploma in Hotel and Hospitality industry or related field.
  • Grade 12 Certificate
EXPERIENCE
One or more years food and beverage service experience preferred. Prior hotel and restaurant experience preferred.
Deadline 31 May 2016
Please send your CV and Cover Letter to bensonc@fortunefoods.com.zm
Only Kitwe and Ndola residents
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