Employment at Citibank Bank Zambia

Ops Support Unit Supervisor;

v Manage Treasury & Trade Solution- Client Operations assigned department work.

v Manage service platform ensuring the bank unit operates at an acceptable level.

v Responsible for the personnel management and technical requirements for the department.

v Responsible for the department quality program including training, monitoring and projects.

v Responsible for the career development and training department operations staff.

v Implementation of banks operational strategy as set by SCOO and in line with agreed business goals.

v Ensure compliance with TTS Operating Minimum Standards, Institutional Policies and guidelines.

v Day to day oversight of department’s operational processes escalating issues warranting senior involvement to Unit Head, SCOO and policy committee for attention / resolution.

v Assist Marketing units structure new products or processes in line with institutional guidelines and recommend resource allocation.

v Assist Unit Heads/ SCOO in the general management of the branch.

v University or college Degree in Finance, accounting, commerce, economics etc. or equivalent.

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