KEY ACCOUNT MANAGER - AIRTEL ZAMBIA


JOB PURPOSE
To effectively manage key business accounts, through selling, nurturing and growing the said accounts as per area of segmentation maximizes revenues through the supervision of sales.
REPORTING TO THE HEAD OF ENTERPRISE SALES, THE ROLE WILL BE RESPONSIBLE FOR:
Relationship Management
  • Update customer data
  • Contacts and visits prospective customers to determine needs
  • Maintains sales records and prepares sales reports as required
Product Penetration
  • Ensure 80% minimum Airtel product penetration with companies.
  • Ensure regular body visits to the customer including attending to senior management interaction and courtesy calls
  • Alert clients to new or improved products/services
Churn Management
  • Ensure no churn of large accounts
Revenue
  • Increase revenue by managing Usage and Retention activities with the large Corporates/organizations
  • To effectively manage very large business accounts with full accountability for product cross-sell, collections, and account management
  • Strong knowledge of enterprise data solutions
  • Perform sales activities for an assigned segment or product/service line to maximize sales revenues
  • Performs presentations; ensures resources are available for effective demos
REQUIRED SKILLS & KNOWLEDGE
Educational Qualifications  & Functional / Technical Skills
  • Degree in a Business related discipline
  • IT literacy Basic computer skills in data base management
  • Excellent knowledge of ISP products within a product family
  • Excellent understanding of reporting and planning processes
  • Knowledge of internal and external sources e.g.  clients investments enter business journals
  • Anticipation of customer needs and wants
  • Telecoms Product knowledge/usage of product by clients
  • Telecoms/Technology awareness
  • Basic accounting knowledge
Relevant Experience (Type of experience and minimum number of years)
  • 1 year customer care experience
  • 3 +years of experience in a customer facing role
  • ISP/Telecoms technical sales experience is an advantage
Other requirements (Behavioral etc.)
  • Strong self-starter
  • Able to work under high stress with short term targets and objectives
  • Inter personnel skills
  • Cross functional appreciation
  • Business and commercial acumen
  • Ability to align strategies and systems to business needs
CLOSING DATE
Suitable candidates are required to send their application & Curriculum vitae to jobs@zm.airtel.com. Closing date for applications is Thursday 7th July, 2016.
Please note that due to the high volume of applications, only shortlisted candidates will contacted.
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