Relationship Manager – Global Corporates , Barclays Bank Zambia


Barclays is an international financial services provider engaged in personal banking, credit cards, corporate and investment banking and wealth management with an extensive presence in Europe, the Americas, Africa and Asia. Barclays’ purpose is to help people achieve their ambitions – in the right way.

With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 140,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.

We provide large corporate, government and institutional clients with a full spectrum of solutions to their strategic advisory, financing and risk management needs. Our clients also benefit from access to the breadth of expertise across Barclays.  We’re one of the largest financial services providers in the world, and are also engaged in retail banking, credit cards, corporate banking, and wealth and investment management.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

Barclays Bank Zambia plc has over 950 employees servicing 220 thousand customers with  240 thousand accounts across 52 branches and 133 ATM’s.

For further information about Barclays, please visit our website www.barclays.com.

Job Purpose• To manage and sustain a portfolio of Corporate customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The jobholder will be responsible for business development both with new customers and with existing customers
• A primary objective is to cross sell the full corporate product set 
• Consistent with value based management, the job holder will be measured on risk-adjusted portfolio contribution as well as other performance metrics including customer satisfaction

Key Outputs: Sales and Service• Achieve agreed sales targets for liabilities, assets and income.
• Develop and Implement proactive calling programme (both face –to-face and telephonic)for existing and potential customers.
• Create a lead base of external target market through networking, discussions with SME advisors in branches and attending relevant social events, Seminars ,trade shows and industry events.
• Spend a minimum of 75% of available time visiting with customers and targets
• Develop relationship plan for customers including sales and contact strategy
• Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers
• Deal with, and find resolutions for, customer complaints.
• Determine the products that are most effective in meeting customers needs and be able to sell these, at short notice, both reactively and proactively.
• Monitor and ensure adherence to risk service standards.
• Produce call reports in agreed format for all scheduled significant business meetings.

Outputs: Market research
• Research, create and follow up on a target list for potential new business.
• Identify priority customers using the Customer Prioritisation Guidelines to assess their present and potential contribution.
• Manage and control portfolio within agreed limits
• Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD)guidelines, KYC & STM procedures and other bank policies

Outputs:Succession development
• Day-to-day coaching and development of Manager’s Assistant in provision of consistent service quality and risk
• Co-ordination of Corporate Support staff in provision of consistent service quality and risk.
• Performance management for subordinates

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.

Essential/Basic Qualifications

 
• Relationship skills
• Sales and negotiation skills
• Credit Risk & structuring skills
• General Corporate skills
• Team player
• Product skills
• Communication skills

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