Bus Dvlpt Exec, Personal - Standard Chartered Bank Zambia

Job description

1. Prepare & set up (remote)
*Receive leads from leads management system – NTB from Alliances, Online/ Personal Client Centre; ETB from internal triggers for renewals, top-ups and extensions
*Conduct research and preparation on client lead, and pre-send product bundles description and bank proposition
*Collect all documents including digital required for account opening and pre-fill forms

2. Meet, deep sell & train (in person)
*Meet in person (ensure Priority Banking Team joins if high value client)
*Listen and determine further needs
*Acquire clients with anchor products
*Set up KYC needs with KYC centre
*Educate and conduct initial set up for online, ATMs, Client Centre

3. NTB: Activate and pass on (remote)
*Activate as per plan
*Prepare and pass on Client into interacting with the bank via Online, Client Centre and possibly Priority Banking Team if high value client.

Key Performance Measurement
No. of Qualified NTB Clients
New Sales Revenue (NSR)
Sales Controllable Errors

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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