Thursday, July 14, 2016


Job Title: Front Office Adminstrator
Purpose of the job
To provide leadership and direction for the services and operations team and to ensure that the service standards, policies and procedures are properly adhered to in a consistent manner.
Roles & Responsibilities
  • Show a “Hands on” and “Lead by example” approach with day to day operational duties
  • Help build the experience for our customers through a ‘Customer comes first” attitude by providing timely quality service
  • Attend to customer queries, resolve and or engage relevant parties
  • Ensure the effective utilization and productivity of all front office employees
  • Maintain a high level of employee motivation and encourages the participation of employees in all decisions.
  • Correct and communicate any operational failings which occur in the absence of the Branch Supervisor
  • Reconcile all sales at the end of every day and ensure deposits are done accordingly
  • Manage stock and assist in selling of company products and services
  • Monitor movement of corpses in and around the country and ensure that funeral schedules are in place
  • Interpret operational policies accurately
  • Assist in ensuring progressive fleet maintenance and good record keeping
  • Ensure maintenance of proper records, daily update of FMS and correct use of RMS
  • Provide a weekly report on sales, collections, burials and/or funeral statistics
Qualification & Experience:
  • Grade 12 School Certificate
  • Degree holder in business/ marketing/A.B.E and must have knowledge of accounting
  • Must have at least 2years working experience in a Business Related field
  • A Driver’s license will be an added advantage
Required Competences
  • Solid knowledge of operations and a strong customer focus
  • Effective communication at all levels
  • Ability to facilitate and impart knowledge through effective communications
  • Team player, Pro-active and Innovative
  • Computer literacy
  • Ability to make good business decisions
To apply for this job email your details to


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