JOBS IN ZAMBIA - DAILY ZAMBIA JOBS

Friday, July 15, 2016

ICT Officer Job in Zambia



At the heart of Pact is the promise of a better tomorrow. The promise of a healthy life. Of a decent livelihood. Of sustainable natural resources that benefit communities. Now more than ever in its 42-year history, Pact is helping millions of people who are poor and marginalized discover and build their own solutions and take ownership over their future.
Pact enables systemic solutions that allow those who are poor and marginalized to earn a dignified living, be healthy, and take part in the benefits that nature provides. Pact accomplishes this by strengthening local capacity, forging effective governance systems, and transforming markets into a force for development.
Department Overview
The USAID-funded Zambia Community HIV Prevention Project (Z-CHPP) supports the Government of Zambia to reduce new HIV infections through increased adoption of high impact HIV services and protective behaviors among at-risk populations, using evidence-based and locally owned solutions and in close partnership with a range of local Zambian organizations and institutions.
Position Purpose
The position exists to coordinate and provide IT technical support for Pact Zambia Office Users, and to manage and administer local IT equipment. The IT Officer will report to the Finance and Operations Director. The IT Officer will administer hardware and software technical operations for Pact Zambia staff. He/she will interact and work closely with the Head Office IT specialist.
Key Responsibilities
Ensure availability and reliability of the IT infrastructure, applications, and connectivity.
Provide first line support, advice, and solutions to IT users in relation to application, data, and business process issues, ensuring all issues are resolved in a timely fashion.
Ensure that system security and organizational compliance, processes, and procedures are in place and properly maintained.
Perform proactive tasks for IT equipment, infrastructure, and applications maintenance.
Provide ICT hardware and end user support to users of IT at Lusaka office as well as Regional offices.
Facilitate information management and usage.
Increase user IT proficiency through the transfer of skills to staff.
Security administration management and licensing.
Technical Support for software installations migrations and upgrades for all application systems.
Technical hardware monitoring: Fibre and Cisco Routers, computer hardware, new computer equipment configurations, and computer hardware recovery procedures.
Manage disposal of equipment.
Technical analysis of breakdowns of equipment so as to establish trends and remedial measures.
Basic Requirements
Education and Qualifications
Higher Diploma or equivalent in Computer Studies.
Experience
At least 3 years work experience in similar position.
Proven ability and experience in setting up LANs and telecommunications networks.
Experience of supporting LANs, SQL Server, and email server administration.
Experience of Microsoft Server administration.
Experience in managing and implementing information systems and supporting technologies.
Skills and Competencies
Ability to organize own work and work independently.
Capability to communicate ideas and technical information to a non-technical audience.
Promotes high performance by all staff.
Networks and shares information and best practices.
Works collaboratively as a team player, listens actively and values contributions
Proven self-management and personal accountability

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