Product Sales Specialist - Standard Chartered


Product Sales Specialist

Job description

DIRECT REPORTS None
NilINDIRECT REPORTS All branch foreign exchange staff & Financial Markets WMPS Dealing Staff
Branch queries and deals done. Resolution of operational & customer complaints and queries
JOB PURPOSE
1. The role holder is required to market and manage SME customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ business to enhance profit.
2. Acquire profitable new customers for the SME Banking business through the creation, development and maintenance of high quality advisory relationships, that includes effective consultative selling and creative structuring of financial solutions.
3. To manage and effectively control bank retail foreign exchange with a view to maximise earnings with strict compliance that all transactions are performed within Central Bank’s regulations and Group Market Risk Limits.
4. To diligently undertake Purchase and Sales of Foreign Currencies with Branches and Customers in collaboration with WMPS dealers.
5. To proactively market branches for referrals and FX business and promote co-ordination between branches and Financial Markets.

KEY RESPONSIBILITIES
* Directly work with customers to deepen and secure new business relationships through the analysis of needs and provision of foreign exchange products and services.
* Creatively tailor products to meet individual customer needs.
* Analyse and review quality of potential and existing business to ensure maximum profitability.
* Maintain accurate and up-to-date records of all actual and attempted customer interactions.
* Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
* Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
* May be requested to co-ordinate country or regional initiatives within WMPS.
* Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics.
* Responsible for delivering a service to customers that matches the Bank’s brand promise of being ‘Here for good’.
* To regularly visit the branches and agencies with the objective of providing support in marketing their customers, disseminating information on Financial Markets products and understanding their Financial Markets needs.
* To maintain constant relationship with SME customers through site visits and telephone calls.
* Market new FX products.
* To identify opportunities for cross – selling and referral to other SCB lines through developing and maintaining a close understanding of customers’ businesses.
* Conduct Portfolio reviews jointly with Relationship Managers.

8. KEY RELATIONSHIPS Internal: Nature and Purpose

1. SME & Product Managers For guidance and support
2. Dealers & Branch Staff Direct formal/informal communications for problem solving, and information exchange.
3. Operations Department Direct formal/informal communications for problem Solving.

External

a) Retail customers Maintaining a win – win business relationship
b) BOZ officials For adherence to regulatory guidelines.

Others

a) Legal and Compliance

CONTRIBUTES TO
1. Overall growth of FX revenues for SME Banking
2. Image and reputation of department and the Bank.
3. Achievement of WMPS budgeted growth of the foreign exchange business.
4. Ensuring that all relevant product / service bundles are brought to market proactively.
5. Efficient handling of transactions between Financial Markets and Retail Clients.
6. Operational and related risks management.
7. Timely launches and rollout for new / upgraded products.

AUTHORITIES
a) Responsible for SME foreign exchange revenue target for Retail Clients through buys and sales from customers in collaboration with WMPS dealers.
b) Negotiating with bank clients and prospective clients.

DIMENSIONS

* Job impact is direct as this is where the Bank makes profit on all foreign exchange transactions.
* Understand market trends and forecast needs for products and services and deliver on time
* Ability to monitor and assess achievement against performance targets.
* Understand the relevant law, regulations and practices and how they interact to increase or mitigate risk.
* Able to evaluate strength /weakness of competitors, to define /implement strategies to build competitive advantage.
* Able to establish a personal network with customers, cross-functional peers and senior management.

EXPERIENCE /KNOWLEDGE * University graduate, Professional Banking / Marketing, MBA, FX qualified.
* Minimum 3 – 5 years knowledge of Banking / FX sector with ability to understand the flows and processes of foreign exchange.
* Good marketing and interpersonal skills.
* Strong analytical, problem solving and decision making skills.
* Thorough knowledge of consumer banking products with exposure to Trade Services, Treasury and Cash Management products and services.
* Strong communication & negotiation skills.
* Leadership, management, organisational and people management skills.
* Computer skills are essential.

COMPLEXITY/JUDGEMENT * Ability to structure and deliver solutions which meet customer needs.
* Ability to interpret social, legal, regulatory and internal compliance requirements.
* Development and management of product and service offering across a dynamic and diverse customer base.
FREEDOM OF DECISION
MAKING * Most day-to-day decisions regarding customers.
* Significant latitude in managing and prioritising workload.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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