JOBS IN ZAMBIA - DAILY ZAMBIA JOBS

Monday, July 18, 2016

Product Sales Specialist - Standard Chartered



Product Sales Specialist

Job description

DIRECT REPORTS None
NilINDIRECT REPORTS All branch foreign exchange staff & Financial Markets WMPS Dealing Staff
Branch queries and deals done. Resolution of operational & customer complaints and queries
JOB PURPOSE
1. The role holder is required to market and manage SME customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ business to enhance profit.
2. Acquire profitable new customers for the SME Banking business through the creation, development and maintenance of high quality advisory relationships, that includes effective consultative selling and creative structuring of financial solutions.
3. To manage and effectively control bank retail foreign exchange with a view to maximise earnings with strict compliance that all transactions are performed within Central Bank’s regulations and Group Market Risk Limits.
4. To diligently undertake Purchase and Sales of Foreign Currencies with Branches and Customers in collaboration with WMPS dealers.
5. To proactively market branches for referrals and FX business and promote co-ordination between branches and Financial Markets.

KEY RESPONSIBILITIES
* Directly work with customers to deepen and secure new business relationships through the analysis of needs and provision of foreign exchange products and services.
* Creatively tailor products to meet individual customer needs.
* Analyse and review quality of potential and existing business to ensure maximum profitability.
* Maintain accurate and up-to-date records of all actual and attempted customer interactions.
* Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
* Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
* May be requested to co-ordinate country or regional initiatives within WMPS.
* Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics.
* Responsible for delivering a service to customers that matches the Bank’s brand promise of being ‘Here for good’.
* To regularly visit the branches and agencies with the objective of providing support in marketing their customers, disseminating information on Financial Markets products and understanding their Financial Markets needs.
* To maintain constant relationship with SME customers through site visits and telephone calls.
* Market new FX products.
* To identify opportunities for cross – selling and referral to other SCB lines through developing and maintaining a close understanding of customers’ businesses.
* Conduct Portfolio reviews jointly with Relationship Managers.

8. KEY RELATIONSHIPS Internal: Nature and Purpose

1. SME & Product Managers For guidance and support
2. Dealers & Branch Staff Direct formal/informal communications for problem solving, and information exchange.
3. Operations Department Direct formal/informal communications for problem Solving.

External

a) Retail customers Maintaining a win – win business relationship
b) BOZ officials For adherence to regulatory guidelines.

Others

a) Legal and Compliance

CONTRIBUTES TO
1. Overall growth of FX revenues for SME Banking
2. Image and reputation of department and the Bank.
3. Achievement of WMPS budgeted growth of the foreign exchange business.
4. Ensuring that all relevant product / service bundles are brought to market proactively.
5. Efficient handling of transactions between Financial Markets and Retail Clients.
6. Operational and related risks management.
7. Timely launches and rollout for new / upgraded products.

AUTHORITIES
a) Responsible for SME foreign exchange revenue target for Retail Clients through buys and sales from customers in collaboration with WMPS dealers.
b) Negotiating with bank clients and prospective clients.

DIMENSIONS

* Job impact is direct as this is where the Bank makes profit on all foreign exchange transactions.
* Understand market trends and forecast needs for products and services and deliver on time
* Ability to monitor and assess achievement against performance targets.
* Understand the relevant law, regulations and practices and how they interact to increase or mitigate risk.
* Able to evaluate strength /weakness of competitors, to define /implement strategies to build competitive advantage.
* Able to establish a personal network with customers, cross-functional peers and senior management.

EXPERIENCE /KNOWLEDGE * University graduate, Professional Banking / Marketing, MBA, FX qualified.
* Minimum 3 – 5 years knowledge of Banking / FX sector with ability to understand the flows and processes of foreign exchange.
* Good marketing and interpersonal skills.
* Strong analytical, problem solving and decision making skills.
* Thorough knowledge of consumer banking products with exposure to Trade Services, Treasury and Cash Management products and services.
* Strong communication & negotiation skills.
* Leadership, management, organisational and people management skills.
* Computer skills are essential.

COMPLEXITY/JUDGEMENT * Ability to structure and deliver solutions which meet customer needs.
* Ability to interpret social, legal, regulatory and internal compliance requirements.
* Development and management of product and service offering across a dynamic and diverse customer base.
FREEDOM OF DECISION
MAKING * Most day-to-day decisions regarding customers.
* Significant latitude in managing and prioritising workload.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

APPLY NOW

Categories

NGO JOBS ICT JOBS Lusaka Finance Accountant Agriculture Administration Health Human Resources Sales Kitwe Lecturer Civil Engineer Solwezi Consultancy Legal Jobs SCHOLARSHIPS Education MEDIA AND COMMUNICATIONS Driver Jobs Mining Jobs Ndola Procurement Jobs Monitoring and Evaluation Electrical Engineering Telecommunications MTN Zambia First Quantum Minerals Ltd Project Manager Airtel Zambia ZRA Zambia Revenue Authority Community Development Jobs Kasama LMC Lumwana Mining Company Limited Marketing Zamtel Save the Children World Vision Environmental Jobs Kabwe Malawi Jobs Research Graduate Trainee Standard Chartered Bank CARE INTERNATIONAL ZAMBIA Zimbabwe AWF African Wildlife Foundation Choma GOVERNMENT JOBS Mechanical Engineering NAPSA National Pension Scheme Authority PwC Teaching Jobs UN United Nations Zambia Sugar Plc Afdb African Development Bank Mopani Copper Mines PLC Security Jobs AB Bank Zambia Customer Care FINCA Zambia MU MULUNGUSHI UNIVERSITY PATH INTERNATIONAL RDA Road Development Agency UNICEF US Embassy in Zambia BANKING JOBS CHAI Clinton Health Access Initiative COMESA Chipata FHI360 Mongu SNV ZAMBIA Sandvik Economist Internship Livingstone Plan International WaterAid Zambia Zambia Banks Zanaco Zambia National Commercial Bank AU African Union Access Bank BOZ Bank of Zambia CRS Catholic Relief Services Cavmont Bank Chingola Copperbelt Energy Corporation Democratic of the Congo Kalulushi SADC Southern African Development Community USAID Zambia BancABC Copperbelt University ECOBANK ZAMBIA Kalumbila Librarian Lubambe Copper Mine Limited UNZA University of Zambia ZTB Zambia Tourism Board Barclays Bank Zambia Center for Infectious Disease Research in Zambia Climate Change and Environment Copperbelt EGPAF Elizabeth Glazer Pediatric AIDS Foundation ERB Energy Regulation Board Lusaka University OXFAM Volunteering WFP World Food Programme ZEMA Zambia Environmental Management Agency ZICTA Zambia Information n Communications Technology Authority Zambia Breweries Plc Atlas Copco Zambia Aviation Jobs Citibank DBZ DEVELOPMENT BANK OF ZAMBIA Human Rights Jhpiego MEDICAL STORES LIMITED Mazabuka Ministry of Gender and Child Development NEPAD NPA National Prosecution Authority National Airports Corporation National Breweries PC Population Council PSI Puma Energy International Restless Development The World Bank UNDP VSO Voluntary Service Overseas ZIPAR Zambia Institute for Policy Analysis and Research ZNBS ZAMBIA NATIONAL BUILDING SOCIETY Zambia Red Cross Society ACC Anti Corruption Commission Zambia Abt Associates Blantyre British Council in Zambia CIVIL SERVICE JOBS Chamber of Mines of Zambia Chibombo Chililabombwe Chirundu Coca Cola Customer Support - Technical Support Danish Refugee Council ELECTORAL COMMISSION OF ZAMBIA ESAMI Eastern and Southern African Management Institute FNB FIRST NATIONAL BANK ZAMBIA Finca Malawi Food and Nutrition HPCZ Health Professions Council of Zambia Hospitality Jobs IRC International Rescue Committee Insurance Jobs Islamic Relief Kasumbalesa Konkola Copper Mines plc Legal Aid Board Lilongwe Lumwana MKUSHI MPIKA Maamba Collieries Limited Marie Stopes Zambia Ministry of local government and housing Mufulira NCC NATIONAL COUNCIL FOR CONSTRUCTION NFNC National Food and Nutrition Commission NHA National Housing Authority NLACW National Legal Aid Clinic for Women NRFA National Road Fund Agency NU Northrise University National Milling Corporation PACRA Patents and Companies Registration Agency PACT PIA Pensions and Insurance Authority Peace Corps Zambia Purchasing - Supplies Manager Records Management Rural Electrification Authority SUPPLY CHAIN Statistician Veterinary Council of Zambia WHO World Health Organization WWSC Western Water and Sewerage Company Workers Compensation Fund ZAWA Zambia Wildlife Authority ZDA Zambia Development Agency ZESCO Zambia Electricity Supply Corporation Limited ZICA Zambia Institute of Chartered Accountants ZWMA Zambia Weights and Measure Agency Zambia Catholic University