Teller - Standard Chartered Bank


1 JOB TITLE Teller GRADE: 9
2. NAME XXXXXXXXXXX
3. REPORTING RELATIONSHIPS JOB TITLE FOR: 2016
3.1 REPORTS DIRECT TO
Branch Operations and Service Manager
Operational efficiency, quality customer service and control of cash and instruments of value
3.2 REPORTS INDIRECTLY TO
Branch Manager
For general guidance
3.3 DIRECT REPORTS

N/A
3.4 INDIRECT REPORTS

N/A
4. JOB PURPOSE
Delivering quality service to customers via efficient and accurate processing, while projecting a professional and warm image in all interpersonal dealings.

JOB DESCRIPTION
5. KEY RESPONSIBILITIES

* Accurately processing of all daily counter transactions for deposit/withdrawals to saveassurance, flexicash and investor deposit accounts (involving cash, cheques, inter-account transfers), cheque books, cashiers orders, remittances (both local and foreign) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.

* To indicate adequate narrations when posting

* Cross-selling of simple products (eg Fixed Deposits, Cards during non-peak transaction times, and where relevant, identify prospects for cross-selling of other products (from observation of customer transactions) to highlight to sales staff.

* Broaden digital conversations with customers and ensure customers are migrated to the digital channels

* Ensure zero tolerance on errors and satisfactory audit ratings

* Recovering Bank’s revenue at correct rates as per current Service Tariff.

* To comply with all cash controls, asset controls when ever such are assigned to you, controls over keys, your passwords, controls in Tellers’ guide and ESOM

* Any other jobs as may be delegated by line Managers
* To balance your daily cash and observing of daily intra day and overnight limits
* To follow healthy and safety procedures
* Ensure CDD is complied with according to the laid down instructions

* Money Laundering Prevention

* Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: identifying your customer; know your customer; reporting suspicious; safeguarding records; and not disclosing suspicions to customer.

JOB DESCRIPTION
6. KEY RELATIONSHIPS
(INTERNAL & EXTERNAL) Internal
CSC and Operations staff

Training
External
Customers Purpose
for operational and processing support

for training on new/revised products/processes/systems

to process transactions and acquire/expand business
7. CONTRIBUTES TO

Contributory impact on:
* Standard Chartered’s global image and integrity
* Standard Chartered’s overall profitability
8. JUDGMENT / COMPLEXITY * Ability to provide accurate information and recommend appropriate solutions.
* Good interpersonal skills, ability to establish good rapport with colleagues and confidence in dealing with all levels of management in cross cultural environment.
* Judgement is required in the handling of cash and other instruments of value
* Verifying customers’ signatures in general and signatures of semi literate customers in particular
9. KNOW HOW AND
EXPERIENCE

* GCE ‘O’ level plus 2 years banking experience OR
* Diploma in relevant subjects ( Finance, Banking etc) plus 6 months experience OR
* Degree in relevant subjects plus 6 months experience
* In depth knowledge of Ebbs front office processing
* Strong customer service orientation
* Strong interpersonal and communication skills
* Salesmanship, energy and drive
* Sound knowledge of administrative procedures

JOB DESCRIPTION

10. DIMENSIONS * Number of transactions per day : 90
* Authorised maximum cash holding per day: K200,000-00

11.

AUTHORITIES * Encash cheques and related instruments presented by drawers up to delegated authority in writing properly drawn and where there are sufficient funds
* Encash third party cheques up to delegated authority if there are sufficient funds

12. APPROVAL PROCESS NAME SIGNED DATE

JOB HOLDER

BRANCH OPERATIONS AND SERVICE MANAGER

BRANCH MANAGER

Key Roles and Responsibilities

Enter roles and responsibilities

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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