Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Information Technology Department under Operations Division:
The Flexcube 2nd Line Support Analyst is responsible for providing support on Flexcube universal banking system (FCUBS) its related interface to include services like the Acumen treasury system, Swift and RTGS payments systems used by Branches, Head Office users and Zanaco customers. Under the supervision of the Senior Analyst IT Operations, the following are among the Job’s key responsibilities:-
  1. Providing 2nd line user support to staff in all Zanaco branches and Head Offices on all issues relating to Flexcube, Acumen, Swift and RTGS
  2. Critical analysis & resolution of logged issues in MOS (My Oracle Support) portal and Sysaid Incident management tool
  3. FCUBS, Swift & RTGS Applications configuration and support
  4. Patch set testing and Release Management in line with Zanaco test procedures & release management process
  5. Provide support to the business units on innovation and Product development activities
  6. Monitor all open requests escalated to Oracle and provide any information required on the Oracle support portal
  7. Liaise with 3rd line support from software vendors for any highly technical issues that cannot be resolved by 1st & 2nd line support
  8. Provide regular updates to management including statistics on critical incidents and profile of affected users or branches
  9. UAT (User Acceptance Testing) Support and implementation on various projects initiated by the business
  10. Contribute to the Sysaid knowledge base
  11. Undertake branch system maintenance
  12. Ensure that UAT/Mock End of Days are run as scheduled and completed on time and escalation of problems is done timely
  13. Debug analysis of FCUBS Transaction Tables to resolve problems
  14. Active participation in EOD lifecycle and 24*7 shift Batch processes
  15. Use of UNIX commands and Shell scripting Pl/sql to maintain and support the FLEXCUBE application
  16. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs.
  • Designated Client Areas
  • Bachelor degree with a technical major such as Engineering or Computer Science
  • Good Oracle DB, PL/SQL and/or Java Skills
  • Certificate in ITIL, COBIT5 and Oracle will be an added advantage
  • At Least 3-5 years quality work experience in financial sector supporting commercial banking applications such as Flexcube Application & HP Quality Centre Experience is an added advantage
  • Experience with participating or leading defect management meetings with both Business and IT
  • Creation of Master Test Plans, Test Scripts and Execution of Test Scripts
  • Excellent written and communication skills
  • Drive for results
  • Motivating personality
  • Strong Communication skills, both oral and written
  • Analytical thinking and strong problem solving skills
  • Must be able to work with strict deadlines
All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm directly to the undersigned no later than 31st August, 2016 by close of business. Kindly note that you do not need to send us copies of your certificates at this point.
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