Wednesday, August 10, 2016


The Branch Manager is directly responsible for ensuring efficient and effective delivery of all FINCA services in his/her branch and all other service touch-points affiliated to the branch.
Essential Duties and responsibilities
  1. Staff management
    • To Monitor and evaluate the work of branch staff.
    • Review staff performance and recommend measures to improve performance .
  2. Customer Service
    • The Branch Manager is responsible for planning and delivering operational service excellence and ensuring that the operational workforce is capable, enabled and inspired to deliver on FINCA’s brand promise, for customer improved customer acquisition, retention and loyalty.
  3. Develop and supervise implementation of strategies to grow liability products and quality loan portfolios for the branch.
  4. Branch administration.
  5. Budgeting and control of branch budget.
  6. Liquidity Management.
  7. Branch compliance of all policies and procedures.
Education & Experience:
  • University Degree preferably in commerce and accounting (B.Com), Business Administration (B.BA/ Banking) or related discipline. A sound knowledge of micro finance, principles, and practices of banking.
  • Experience in developing and implementing strategic/operational plans for financial institutions,
  • Excellent organizational, planning, analytical and problem-solving skills,
  • High level of customer service and strong willingness to work in the field,
  • Strong business management and negotiation skills,
  • Experience managing and motivating a large staff,
  • Excellent interpersonal, communication and training skills,
  • Excellent technical report writing skills and computer literacy,
  • At least 4 years work experience in a recognized micro finance institution or commercial bank.
  • At least one year’s experience at the manager level, or other acceptable supervisory capacity (such as Credit Supervisor, or Accountant).
  • Branch management of a significant branch, previous extensive experience of the management of a microfinance portfolio an asset,
Language Skills:
  • Fluency in English,
  • Knowledge of a local language
  1. Number of Borrowers and Loan Portfolio volume
  2. Volume of the Savings Portfolio
  3. Branch profitability
  4. Quality of the Customer Service
  5. People Management
To apply for this job email your details to


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