Receptionist


APPLICATION DEADLINE31 August
TO APPLY FOR THIS JOB EMAILrecruit@mikagroupofhotels.com .
Mika Hotel Kabulonga is a cosy boutique hotel ideal for business travellers, tourists and families alike. This hotel is part of the Mika Hotels Group, which prides itself in providing comfort and quality at affordable rates. It offers accommodation, conference and banqueting, restaurant and bar, fitness gym and swimming pool.
Responsibilities
  • Taking care of the front desk
  • Handle all guest enquiries, complaints and ensure they receive prompt attention
  • Make sure that the reception area is clean at all times and the front desk should always look tidy and organized
  • Should appear very neat and tidy and also be respectful and polite to guests
  • Make reservations and check in guests on their arrival
  • Handle difficult guest in a very professional manner and call the Manager if the need arise to do so
  • Check out guests who are leaving and accurately prepare their bills
  • Receive incoming calls professionally and forwarding messages to the clients and staff
  • Place and keep records of all telephone calls
  • Courteous management of all visitors to the company
  • Receive monies from guest and render proper accounts
  • Report any maintenance faults to management and to the maintenance department
Qualifications
  • Diploma in front office operations or equivalent
  • Experience sufficient to perform job duties
  • Creative, self-motivated, proactive and confident
  • Experience working with a diverse team and strong willingness to build capacity of local staff
  • Able to show Creativity, innovation and initiative and have good interpersonal skills
  • Have knowledge of all housekeeping activities including cleaning and laundry
  • Be physically fit and be able to pass pre-employment and medical examinations
  • Good written and oral communication skills in English language
  • Ability to listen and learn skills required in performing supervisory duties satisfactorily
  • Able to interact with personnel from other departments as well as the clients
  • Three years work experience
How to applySend application letter and CV only in a single document indicating the job title in the subject line of your email or drop them at the address given below:
The Human Resources and Administration Officer,
Mika Hotel Limited,
116 Kudu Road,
Kabulonga,
Lusaka.
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