Thursday, August 18, 2016


Position Title: Restaurant Manager
Location: Lusaka
Duties and responsibilities:
  • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
  • Promoting and marketing the business
  • Overseeing stock levels
  • Ordering supplies
  • Producing staff rosters
  • Handling customer enquiries and complaints
  • Taking reservations
  • Greeting and advising customers
  • Problem solving
  • Preparing and presenting staffing/sales reports
  • Keeping statistical and financial records
  • Assessing and improving profitability
  • Setting targets
  • Handling administration and paperwork
  • Liaising with customers, employees, suppliers, licensing authorities, etc.
  • Making improvements to the running of the business and developing the restaurant
Knowledge, skills and abilities
  1. Excellent customer service skills
  2. Commercial awareness
  3. Flexibility
  4. Good interpersonal skills
  5. Communication skills
  6. Problem-solving skills
  7. Organizational skills
  8. Teamwork skills
Qualifications and requirements
  1. Hospitality Management or Hotel and Catering, Business Studies, Management
  2. Grade 12 Certificate
  3. Minimum 2 years’ Experience
The preferred mode of submission of applications is to email to not later than 23rd August, 2016. Alternatively, applications should be submitted to:
Fidelity Labour Consultants Limited
Plot Number 22, Nasser Road,
P.O. Box 51005


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