DEPUTY BRANCH MANAGER


Tandiza Zambia Finance Ltd (“Tandiza”) is a Micro-Financial Institution that provides short term credit solutions and advice to retail clients.
We are looking for an experienced, driven and talented Deputy Branch Manager who will be part of the team based at our Kitwe branch. Tandiza is a high growth business and this presents a fantastic development opportunity for the right individual. This role has a very good career progression and as the business grows, the role will grow as well.
You will be part of a highly productive and results-oriented team that will deliver a world class client service. At Tandiza Zambia we believe that our whole business and employees should be customer focused. Our customers are our most important asset and without them the business will not succeed.
This position will be responsible for assisting the Branch Manager in ensuring the day-to-day operations of the branch are running smoothly. The position reports directly to the Branch Manager.  The successful candidate will contribute to the success and growth of the business by fostering a positive work environment, implementing strategic and tactical initiatives set by the senior management team, sourcing new businesses and ensuring customer satisfaction levels are high.
Key Accountabilities
  1. Ability to lead, manage and work as part of a team to deliver a superior client experience
  2. Ensuring all accepted loan applications are efficiently processed and in line with Tandiza’s internal   controls and processes.
  3. Participate in designing loan products that meet client requirements
  4. Assess affordability and creditworthiness of clients before signing off on loan
  5. Safeguard client and Tandiza’s confidentiality and privacy at all times.
  6. Provide ongoing coaching to junior staff, ensuring they are fully supported in their professional development requirements.
  7. Build and maintain relationships with external partners (e.g. banks, clients, ZRA, BOZ etc.) to identify and capitalize on opportunities.
  8. Partner with the branch manager to ensure operational effectiveness of the branch and maximize the performance of the team.
  9. Regularly report to the Board of Directors on operational and financial matters of the business on a day-to-day basis.
  10. Assist the Branch Manager with team schedules to ensure the needs of clients are met all the times.
  11. Any other duties as assigned by the Board of Directors, or the Branch Manager.
  12. Preparing NAPSA and ZRA Tax Returns.
Knowledge/Experience
Experience:
  1. Minimum of three years’ experience in Micro-Finance or relevant financial institution
  2. Strong client-facing and client-handling experience
  3. Strong Sales experience
  4. Established networks or leads on potential Tandiza clients
  5. Excellent working knowledge of the market
  6. Experience with building strong relationships to achieve loan growth
  7. Experience processing loans and working with Loan management system(s)
  8. Experience taking on a leadership role and acting as a mentor to other team members
  9. Experience maintaining strong internal controls and procedures around processing of loans.
  10. Substantial experience assessing credit worthiness of customers.
  11. Proven success in delivering advice to clients resulting in strong client relationships and superior sales results
  12. Experience preparing Napsa and ZRA returns
Skills and attributes:
  • Exceptional inter-personal and relationship building skills
  • Highly driven and consistently exceeds expectations
  • First-rate communication skills and ability to lead change
  • Fantastic time management and organizational skills
  • Excellent multi-tasker who is comfortable working in a fast paced environment
  • Self-starter who can work independently and as part of a team
  • Very hands-on approach and will be committed to the expansion and success of the business
  • Willing to work under pressure
  • Very proactive
  • Strong marketing skills
  • Strong computer skills (loan management systems, Microsoft Office e.g. Excel, Power Point, etc.
Qualifications
Diploma/ Degree preferably in Business (Banking & Finance, Accountancy, Economics, Business Administration, Commerce or any other business-related qualification.)
Preferably someone who lives in Kitwe.
Application Deadline: Midnight of  7th October-2016
Please email your resume and cover letter to tandiza@tandizazambia.com.
Related Posts Plugin for WordPress, Blogger...

Popular Posts

Labels

AB Bank Zambia Abt Associates ACC Anti Corruption Commission Zambia Access Bank Accountant Administration Afdb African Development Bank Agriculture Airtel Zambia Atlas Copco Zambia AU African Union Aviation Jobs AWF African Wildlife Foundation BancABC BANKING JOBS Barclays Bank Zambia Blantyre BOZ Bank of Zambia British Council in Zambia CARE INTERNATIONAL ZAMBIA Cavmont Bank Center for Infectious Disease Research in Zambia CHAI Clinton Health Access Initiative Chamber of Mines of Zambia Chibombo Chililabombwe Chingola Chipata Chirundu Choma Citibank Civil Engineer Climate Change and Environment COMESA Community Development Jobs Consultancy Copperbelt Copperbelt Energy Corporation Copperbelt University CRS Catholic Relief Services Customer Care Customer Support - Technical Support Danish Refugee Council DBZ DEVELOPMENT BANK OF ZAMBIA Democratic of the Congo Driver Jobs ECOBANK ZAMBIA Economist Education EGPAF Elizabeth Glazer Pediatric AIDS Foundation ELECTORAL COMMISSION OF ZAMBIA Electrical Engineering Environmental Jobs ERB Energy Regulation Board ESAMI Eastern and Southern African Management Institute FHI360 Finance Finca Malawi FINCA Zambia First Quantum Minerals Ltd FNB FIRST NATIONAL BANK ZAMBIA Food and Nutrition GOVERNMENT JOBS Graduate Trainee Health Hospitality Jobs HPCZ Health Professions Council of Zambia Human Resources Human Rights ICT JOBS Insurance Jobs Internship IRC International Rescue Committee Islamic Relief Jhpiego Kabwe Kalulushi Kalumbila Kasama Kasumbalesa Kitwe Konkola Copper Mines plc Lecturer Legal Aid Board Legal Jobs Librarian Lilongwe Livingstone LMC Lumwana Mining Company Limited Lubambe Copper Mine Limited Lumwana Lusaka Lusaka University Maamba Collieries Limited Malawi Jobs Marie Stopes Zambia Marketing Mazabuka Mechanical Engineering MEDIA AND COMMUNICATIONS MEDICAL STORES LIMITED Mining Jobs Ministry of Gender and Child Development Ministry of local government and housing MKUSHI Mongu Monitoring and Evaluation Mopani Copper Mines PLC MPIKA MTN Zambia MU MULUNGUSHI UNIVERSITY Mufulira NAPSA National Pension Scheme Authority National Airports Corporation National Milling Corporation NCC NATIONAL COUNCIL FOR CONSTRUCTION Ndola NEPAD NFNC National Food and Nutrition Commission NGO JOBS NHA National Housing Authority NLACW National Legal Aid Clinic for Women NPA National Prosecution Authority NRFA National Road Fund Agency NU Northrise University OXFAM PACRA Patents and Companies Registration Agency PACT PATH INTERNATIONAL PC Population Council Peace Corps Zambia PIA Pensions and Insurance Authority Plan International Procurement Jobs Project Manager PSI Puma Energy International Purchasing - Supplies Manager PwC RDA Road Development Agency Records Management Research Restless Development Rural Electrification Authority SADC Southern African Development Community Sales Sandvik Save the Children SCHOLARSHIPS Security Jobs SNV ZAMBIA Solwezi Standard Chartered Bank Statistician SUPPLY CHAIN Teaching Jobs Telecommunications The World Bank UN United Nations UNDP UNICEF UNZA University of Zambia US Embassy in Zambia USAID Zambia Veterinary Council of Zambia Volunteering VSO Voluntary Service Overseas WaterAid Zambia WFP World Food Programme WHO World Health Organization Workers Compensation Fund World Vision WWSC Western Water and Sewerage Company Zambia Banks Zambia Breweries Plc Zambia Catholic University Zambia Red Cross Society Zambia Sugar Plc Zamtel Zanaco Zambia National Commercial Bank ZAWA Zambia Wildlife Authority ZDA Zambia Development Agency ZEMA Zambia Environmental Management Agency ZESCO Zambia Electricity Supply Corporation Limited ZICA Zambia Institute of Chartered Accountants ZICTA Zambia Information n Communications Technology Authority Zimbabwe ZIPAR Zambia Institute for Policy Analysis and Research ZNBS ZAMBIA NATIONAL BUILDING SOCIETY ZRA Zambia Revenue Authority ZTB Zambia Tourism Board ZWMA Zambia Weights and Measure Agency