Tandiza Zambia Finance Ltd (“Tandiza”) is a Micro-Financial Institution that provides short term credit solutions and advice to retail clients.
We are looking for an experienced, driven and talented Deputy Branch Manager who will be part of the team based at our Kitwe branch. Tandiza is a high growth business and this presents a fantastic development opportunity for the right individual. This role has a very good career progression and as the business grows, the role will grow as well.
You will be part of a highly productive and results-oriented team that will deliver a world class client service. At Tandiza Zambia we believe that our whole business and employees should be customer focused. Our customers are our most important asset and without them the business will not succeed.
This position will be responsible for assisting the Branch Manager in ensuring the day-to-day operations of the branch are running smoothly. The position reports directly to the Branch Manager.  The successful candidate will contribute to the success and growth of the business by fostering a positive work environment, implementing strategic and tactical initiatives set by the senior management team, sourcing new businesses and ensuring customer satisfaction levels are high.
Key Accountabilities
  1. Ability to lead, manage and work as part of a team to deliver a superior client experience
  2. Ensuring all accepted loan applications are efficiently processed and in line with Tandiza’s internal   controls and processes.
  3. Participate in designing loan products that meet client requirements
  4. Assess affordability and creditworthiness of clients before signing off on loan
  5. Safeguard client and Tandiza’s confidentiality and privacy at all times.
  6. Provide ongoing coaching to junior staff, ensuring they are fully supported in their professional development requirements.
  7. Build and maintain relationships with external partners (e.g. banks, clients, ZRA, BOZ etc.) to identify and capitalize on opportunities.
  8. Partner with the branch manager to ensure operational effectiveness of the branch and maximize the performance of the team.
  9. Regularly report to the Board of Directors on operational and financial matters of the business on a day-to-day basis.
  10. Assist the Branch Manager with team schedules to ensure the needs of clients are met all the times.
  11. Any other duties as assigned by the Board of Directors, or the Branch Manager.
  12. Preparing NAPSA and ZRA Tax Returns.
  1. Minimum of three years’ experience in Micro-Finance or relevant financial institution
  2. Strong client-facing and client-handling experience
  3. Strong Sales experience
  4. Established networks or leads on potential Tandiza clients
  5. Excellent working knowledge of the market
  6. Experience with building strong relationships to achieve loan growth
  7. Experience processing loans and working with Loan management system(s)
  8. Experience taking on a leadership role and acting as a mentor to other team members
  9. Experience maintaining strong internal controls and procedures around processing of loans.
  10. Substantial experience assessing credit worthiness of customers.
  11. Proven success in delivering advice to clients resulting in strong client relationships and superior sales results
  12. Experience preparing Napsa and ZRA returns
Skills and attributes:
  • Exceptional inter-personal and relationship building skills
  • Highly driven and consistently exceeds expectations
  • First-rate communication skills and ability to lead change
  • Fantastic time management and organizational skills
  • Excellent multi-tasker who is comfortable working in a fast paced environment
  • Self-starter who can work independently and as part of a team
  • Very hands-on approach and will be committed to the expansion and success of the business
  • Willing to work under pressure
  • Very proactive
  • Strong marketing skills
  • Strong computer skills (loan management systems, Microsoft Office e.g. Excel, Power Point, etc.
Diploma/ Degree preferably in Business (Banking & Finance, Accountancy, Economics, Business Administration, Commerce or any other business-related qualification.)
Preferably someone who lives in Kitwe.
Application Deadline: Midnight of  7th October-2016
Please email your resume and cover letter to
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