HEAD, CONSUMER DISTRIBUTION


EXCITING CAREER OPPORTUNITY
Ecobank Zambia is a full service bank providing a broad range of products and services to Consumer, Commercial and Corporates business segments within its 8 branches.
The bank’s vision is t build a world-class and contribute to the economic development and financial integration of Zambia and the region by providing customers with convenient and reliable financial products and services.  The bank is an affiliate of the Pan-African Leader Ecobank Group which is present in 36 countries in Africa.
In order to respond to our growing market with the required Human Capital , we are currently looking for experienced professionals in the following area:
HEAD, CONSUMER DISTRIBUTION 
Purpose of the Role
Position Ecobank as the largest distribution network for sales of financial service products in the country.  Lead all distribution and sales through digital channels and agency network across geographic location to achieve volume and revenue objectives of the consumer bank.
Key Attributes
Business and Financial Performance
  • Develop and grow the largest active agency network in country
  • Exceed country product sales targets distributed on digital channels and through agency
  • Conduct regular business performance and profitability reviews
  • Develop and implement 3 year business plan and annual BP for assigned geography aligning consumer banking key objectives for the market
  • Manage P & L of  of the affiliate distribution ensuring delivery of the profit, volume and market share numbers
  • Build value based and strategic “win-win” relationships with agency partners at leadership team and regional levels where applicable
Customer Management
  • Identify & execute commercial/market initiatives for incremental volume/revenues/profits
  • Ensure the affiliate distribution is optimized leveraging consumer analysis
  • Actively pursue opportunities to improve our route to Market, leveraging best practices
  • Ensure application of consumer programs designed to enhance consumer brand equity
  • Ensure high customer satisfaction as measured and monitored through Customer feedback surveys
Leadership and people management
  • Embed the digital/agency distribution agenda in organizational culture
  • provide timely and accurate information on distribution management  activities and metrics
  • Lead the country consumer distribution team and provide commercial expertise to drive the business plan successfully working with product and business Heads as well as external partners
  • Actively partner with the affiliate Head of business segments and group Product Heads to optimize distribution
Process, control and operational performance
  • Provide high ethical and integrity standards, and establish a culture within the agency network that establishes and demonstrates to all agents the importance of controls
  • Ensure there is a strong internal control system in place to minimize operational losses and franchise risks and monitor its adequacy and effectiveness
Strategic initiatives
  • lead strategic initiatives that will position Ecobank Consumer business as ‘whatever,whenever’ preferred provider of banking services from a customer experience perspective
  • Implement a loyalty program for Agents and customers that will result massive growth in product sales
Qualifications and experience
  • A good first degree and a minimum of 12 years FMCG/Telco experience in a Senior distribution role .  Banking experience is  desirable but not essential
  • Strong experience in Channels and Agency Management
  • Excellent verbal and written communication skills
  • General Knowledge of banking products  and services
  • Good organizational and time management skills
  • inclusive, flexible, internationally savvy and sensitive to customer culture
  • Customer focused & results oriented
  • Additional qualification in Distribution Management and or Channel Management is an added advantage.
If you meet the requirements above and would like to be part of our vibrant and result oriented team, then send your application with detailed Curriculum Vitae including copies of your academic qualifications to either :
JHRZambia@ecobank.com  or       Country Head Human Resources
Ecobank Zambia Limited
P.O Box 3075
LUSAKA
Envelopes must be clearly marked with the role that you are applying for, please note that only short listed candidates will be contacted.  The closing date for receiving application is 3rd October 2016.
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