SENIOR RELATIONSHIP MANAGER - Zambia National Commercial Bank

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Agriculture Banking Department under the Commercial Division, to be based in Mkushi: SENIOR RELATIONSHIP MANAGER (x1)
  • Maintaining a close relationship with the Bank’s clients, in a cost effective manner, to maximize returns.
  • Assess, monitor and improve the portfolio, making appropriate recommendations to the Head of Agri Business, Commercial and/or Credit Committee to ensure that the portfolio is managed in compliance with covenants and prevailing Agri Underwriting Policy and that breaches are authorized at the correct approval level.
  • Market quality new commercial farming business in order to increase profits.
  • Direct, motivate and train assigned support staff.
Under the supervision of the Head – Agribusiness, the following are among the Job’s key responsibilities:-
  1. Responsible for advising on, promoting, selling and structuring a wide and diverse range of financial solutions customized to best meet the financial needs of high value commercial agriculture customers.
  2. Responsible for Customer service quality and efficiency; provide a central advisory/information/query handling service point for the portfolio.
  3. Performing a proactive liaison role between customers and back office service fulfilment and credit functions.
  4. Interact frequently and closely with all clients to analyse and establish ongoing needs and to assist clients to better understand their financial requirements.
  5. Accurately and efficiently processing customer mandates/documentation requirements for financial facilities.
  6. Plan and implement annual credit reviews for the portfolio.
  7. Monitor of daily excesses to ensure that client facilities are managed within the parameters set by Credit Risk.
  8. Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Banking and Financial Services Act.
  9. Complete disclosure to the customers in terms of accreditation, service fees and commission.
  10. Manage the Corporate Credit Analyst to ensure that work standards and quality work output targets are set, achieved and maintained.
  11. Identify strengths and development areas and ensuring that support staff receives the requisite learning and skills development interventions.
  12. Proactively coaching and mentoring subordinates.
  • Internal stakeholders
  • Vendors
  • Bachelor degree in Business or related field.
  • Demonstrate a strong numerical skills and financial acumen.
  • Knowledge of cash flow cycles pertaining to the industry being analysed.
  • Knowledge of financial spreadsheet applications like Excel
  • Knowledge of general banking practices and procedures.
  • Good understanding of the principles and practices of business economies and current business economic environment.
  • Good acknowledge of multi-level products available to agriculture banking customers and pricing structures.
  • Knowledge of the Banking and Financial Service Act.
  • Delivering results
  • Team player
  • Serving our customers
  • Good leadership skills
  • Building Relationships
  • Strong Communication skills, both oral and written
  • Resilience
  • Analytical thinking and strong problem solving skills
  • Act with integrity
  • Empowering
All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to directly to the undersigned no later than Tuesday 4th October , 2016 by close of business.
Kindly note that you do not need to send us copies of your certificates at this point.
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