JOBS IN ZAMBIA - DAILY ZAMBIA JOBS

Monday, October 10, 2016

Career at Barclays Bank Zambia - Deadline 14 Oct 2016



Head of Operations

Job Purpose
To set strategic direction for the Core Operations and create an enabling environment from a people, risk, cost and service perspective. Amongst the core areas of responsibility are the following transaction processing teams:
o Cash Operations
o Credit Operations
o Trade Operations
o Treasury Operations
o Payments Operations
o Account Opening Operations
o Security Perfection
In providing oversight and direct supervision over the above areas, the core purpose of this role is to ensure execution of the following strategic pillars:
o Service – enhance service level delivery to achieve high level of customer satisfaction, thereby contributing to business growth
o Efficiency – Continuous improvement to ensure delivery of services at the least cost
o Control – continuous review of workflow to ensure reduction in errors, adherence to all required compliance requirements
o Innovation – providing strategic process insight in means in ways to transform process and service delivery
People Management 30% Outputs:
• Work with managers in the team to achieve excellent business results through continuous people development and mentoring activities.
• Ensure the development of a high-performing team through embedding formal Performance Development and informal coaching.

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