Recruitment at Standard Chartered Bank Zambia


Business Development Clerk

Key Responsibilities

Responsible for sourcing and booking new acquisitions for CASA, PL , BANCA and Mortgages products.
Responsible for assisting customers to fill in applications and explaining product offerings in depth.
Submission of CASA, PL, BANCA & Mortgages application forms from customers for onward submission to the Team Leader- Business Development Manager Employee Banking for final scrutiny and submission for further processing at the relevant units.
Actively review and monitor competitor products to ensure competitive edge
Compiling all daily sales activities including sales drives in a prescribed tracker for onward submission to the Team Leader Employee Banking on a daily basis.
Monitor customer complaints and log them in the prescribed format and refer them to the Team Leader Employee Banking for onward escalation to the various units.
Attend weekly sales meetings and any arranged meetings.
Attend monthly performance reviews conducted by Team Leaders Employee Banking.
Responsible for attending morning hurdles on a daily basis to give insight of previous day work and focus of the day.
Ensure to achieve all KPIs on each given score card by the business unit.
Maintain healthy relations with all Employee Banking Team with view to harmonize work flows and quality of service.
Fully comply with all policies and procedures and KCS to achieve satisfactory audit grades in local & Group audits.
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

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