IT Systems Management Specialist Wanted at American Embassy in Zambia

The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs. The following employment opportunities are now available at the American Embassy, Lusaka.
  • The incumbent serves as the Embassy’s Systems supervisor responsible for the Embassy’s telephone
  • Switchboard, radio program, Open Net network, dedicated internet network (DIN) computer operations
  • Audio-visual (AV) systems, digital video conferencing (DVC) systems, mobile devices, and all other data processing systems and devices
  • She or he ensures that highest levels of customer service are maintained
  • The incumbent ensures that work requests are assigned and closed as quickly as possible
  • Monitors data, looking for trends in customer satisfaction scores and taking corrective action
  • A Bachelor’s degree in Computer Science, Computer Technology, Information
  • Science, Computer Engineering, or other Information Computer Technology area of study is required
  • Seven years of progressively responsible experience in the IT field
  • Seven years of direct hands- on experience in Network administration in a multi-server and multi-site environment to include programming network switches
  • Writing logon scripts, programming applications, maintaining SQL databases, managing MS Exchange 2010 or newer, IIS
  • Designing and implementing SharePoint sites, managing DHCP scopes, drafting network diagrams and documentation, design and implementing IT projects is required
  • Experience must include two years of direct supervisory responsibilities to include subordinate evaluations, counselling and development
  • Level IV (Fluent) written and spoken English is required. (This will be tested.)
  • Advanced IT Hardware and Software skills are required
  • Specifically in the areas of SQL, Windows Server 2010, Exchange 2010, SharePoint 2010, Cisco Switches and routers and creating Networking diagrams
  • Maintaining operational capability and readiness of system’s network
  • Good technical skills to trouble-shoot, diagnose and resolve hardware and software problems to maximize system’s capability
  • Good interpersonal skills to maintain two-way communications and promote computer and automation services
  • Must have thorough knowledge of network design practices, Microsoft
  • Server configuration, current Information Communications Technology standards, and the management and structure of the local service providers.
How to apply
Submit applications to:
The American Embassy,
Human Resources Office,
Eastern end of Kabulonga Road,
Ibex Hill,
PO Box 320065,

For more information

American Embassy in Zambia
+260 211 357000
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