MERCHANT SALES SUPPORT SPECIALIST WANTED AT ZANACO


Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in in the Commercial Division under the Corporate Banking Department at Head Office:-

MERCHANT SALES SUPPORT COORDINATOR (X1)

JOB PURPOSE

To provide support to the sales team and after sales support to merchants ensuring that the Bank procedures are adhered to whilst enhancing the customer experience through (Point of Sale) POS.

Under the supervision of Merchant Acquisition Senior Specialist, the following are among the job’s key responsibilities:-

Support the sales team to achieve the POS transaction revenue and deposits
Providing service support to the sales team by ensuring all POS terminal requests are promptly actioned
To resolve customer queries received from the sales team, merchants and branches
To escalate VISA customer queries to VISA
To make follow ups on all queries not resolved within SLA timelines
To provide after sales support to merchants
To arrange and ensure daily availability of transport for the sales team to conduct merchant visits
To ensure POS consumables are available for distribution to Merchants by the sales team
To ensure all Merchant account application forms are appropriately filled out and signed
To ensure that Merchant files have the necessary KYC documentation for POS account opening
To liaise with branch and channel support on Merchant account opening
To liaise with branch and channel support on daily reconciliation of POS transactions
To identify, profile and report operational risk incidents
Ensure proper filing of customer queries and instructions
To refer all sales leads to the respective zone coordinators
To understand sales leads by talking to customers to understand their requirements
To agree annual performance objective with the Merchant Acquisition Senior Specialist
To pursue continued improvement in personal development by participating in the development programs an training


INTERNAL/EXTERNAL CONTACT

External: Potential and existing Merchants
Internal: All Divisions
QUALIFICATIONS AND EXPERIENCE

Minimum 5 Credits Grade 12 Certificate including Mathematics and English
University Degree/Diploma in relevant subject
At least three (3) years banking or marketing experience
Understanding of banking products and account opening, KYC, Cash and other Branch process requirements
Understanding of relevant legislation e.g. KYC, Anti – Money laundering, Banking code
Understanding of people policies and processes
Demonstrated complaint handling and resolution skills
JOB CORE COMPETENCIES

Excellent communication skills (Verbal and written)
Delighting customers
Networking/Liaison
Attention to detail
Drive for results
Analytical thinking
Team work

APPLICATTION PROCEDURE

All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to vacancies@zanaco.co.zm no later than Monday, 5th December 2016.

Kindly note that you do not need to send us copies of your qualification certificates at this point.

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

THE CHIEF HUMAN RESOURCE & TRAINING OFFICER
HUMAN RESOURCES AND TRAINING DIVISION
ZAMABIA NATIONAL COMMERCIAL BANK PLC
HEAD OFFICE
P.O.BOX 33611
LUSAKA
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