NETWORK OPERATIONS ENGINEER WANTED AT CloudCom Solutions Limited


Job Title: Network Operations Engineer

Key Deliverables

The Network Operation Centre (NOC) is responsible for ensuring the maximum possible service availability and performance for CloudCom’s customer facing services and internal network. Sitting within the NOC, the network team are responsible for managing and maintaining the network providing these services. We are looking to recruit a Network Operations Engineer.

We interact frequently with Technical Support, Managed Support, Service Provisioning and Sales teams so it’s important that we are able to communicate ideas and information to people from a non-technical background. We also work very closely with the Design and Engineering teams and as such you need to have a good all-round understanding of networks and systems.

Importantly, Network Operations Engineers must develop a solid understanding of CloudCom’s products and processes, they must be keen to learn, able to use their experience and initiative to tackle a broad range of problems and contribute to the growing success of CloudCom. Once you’ve settled into the role, you may be asked to join our call-out rota providing 24×7 support for our key Client-facing services as well as covering both planned and unplanned out of hours work as required.

Key Responsibilities

Ensure stable and reliable Internal and client network services (e.g. access products, service networks and core network).
Day-to-day network performance monitoring.
Network troubleshooting and fault analysis; hardware troubleshooting and repair.
Trouble ticket generation and response; carrier interface and escalations.
Deployment and maintenance of network monitoring, analysis and reporting tools.
Application of configuration changes via our change control systems and processes.
Installation of network hardware and software.
Participate in a 24×7 call-out rota.

Candidate Profile

Experience of working on network equipment in an ISP environment, a large NOC or other such company associated with networking.
CCNA certified or equivalent level of knowledge.
Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Routing Protocols (BGP, OSPF, ISIS); Quality of Service; MPLS; Ethernet (STP, RSTP, .1q VLANs, QinQ).
Good working knowledge of BRAS / LNS / L2TP / DSL. · Basic understanding of AAA platforms such as Radius and/or TACACS.
Experience with Juniper, Foundry / Brocade, Cisco, Adva and Ericsson (Redback) are relevant.
Familiar working in a data centre environment.
Knowledge fibre and WDM systems.
Knowledge of Openreach access products (MPF/SMPF, GEA, FCP, B-BBUSS) desirable.
Basic Linux/UNIX skills ideal but not essential.
Able to analyse problems and conduct effective fault diagnosis and system recovery.
Clear communicator (written and verbal).
Capable of prioritising and managing own workload.
Self-motivated.
Capable of working/using own initiative with minimal supervision.
Keen to contribute ideas, share knowledge and help others develop.
Interest in leading edge technologies. Keen to develop own skills and knowledge.

Experience in Technical Pre-Sales is an added advantage.

If you feel you meet the key requirements of the role and are not a chancer, please send us a motivation and CV via cloudcomzambia@gmail.com
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