Wednesday, May 10, 2017


Jhpiego is an international, non-profit health organization affiliated with The Johns Hopkins University. For 40 years in East and Southern Africa, Jhpiego has empowered front-line health workers by designing and implementing effective, low-cost, hands-on solutions that strengthen the delivery of health care services, following the household-to-hospital continuum of care. Jhpiego partners with organizations from the community to the national levels, building sustainable, local capacity through advocacy, policy development, human resources for health and quality and performance improvement approaches.  For further information about Jhpiego, please visit our website at

Jhpiego invites applications for the following position(s). Successful candidate(s) selected will be subject to a pre-employment background check. Jhpiego offers competitive salaries and a comprehensive employee benefits package. Jhpiego is an Affirmative Action/Equal Opportunity Employer.



The IT Officer will effectively run the servers and networks at Jhpiego Zambia country office under the direction of the Jhpiego Information Systems Technical Support department; provide service desk support to users; and make recommendations for improvement of IT services as required and will also provide support to other Jhpiego country offices worldwide.


Ensure that the Country Office is in compliance with Jhpiego IT regulations and best practices
Maintain system and configuration change documentation
Follow Jhpiego IT Service Management processes
Maintain inventory and assets of office IT hardware and software
Institute and maintain rigorous and regular back up system for all computers and servers in the office ensuring that all computers and servers are backed up at all times
Manage the relationship with the internet service provider and ensure high-quality internet connectivity
Troubleshoot internet connectivity
Install and manage software, including license compliance
Remedy all issues relating to malware
Verify that Microsoft Windows and Software Updates are installed regularly
Maintain desktops and laptops including the replacement of parts
Provide IT support to staff
Maintain network equipment including all switches, wireless access points, firewalls, and, WAN optimization appliance
Monitor and run network diagnostics to ensure that the network is running smoothly
Maintain network devices including printers and All-in-One Copiers
Configure and maintain servers.

Required Qualifications

Bachelor’s Degree in Computer Science, Information Technology or related field
5 years’ experience in a similar capacity
Microsoft Certified Technology Specialist (MCTS), Certified Network Associate / Routing & Switching (CCNA R/S) certification/ Riverbed SteelHead technology will be an added advantage.
Experience with server hardware from major vendors
Experience with server operating systems and client/server based application software, including awareness of version limitations
Experience with VMware virtualisation platform
Understanding of switches, firewalls, disk caches, filtering systems, access policies and usage of reporting utilities present in the server operating system
Understanding of the importance of documenting system configuration information
Highly developed troubleshooting skills and processes
Able to carry loads of 50lbs, including servers, printers and computers for physical set up

To apply, please send your application letter and curriculum vitae to

Closing date is 16th May, 2017.


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