Thursday, June 1, 2017

Job Posts at Zambia National Commercial Bank , Deadline 6 June 2017

Zambia National Commercial Bank Plc (Zanaco) is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Operations Division under the Information Technology Department at Head Office:



Be the 2nd line support resource in the resolution of Flexcube functional and Interface issues in the IT Operations Unit of Information Technology Department.

Under the supervision of the Flexcube & Interfaces Specialist, the following are among the Job Key Responsibilities:-

Ensure that quality support is provided to the business on Flexcube related issues.
Be technical lead in resolution of issues related to SWIFT, RTGS, AML and Acumen.
Provide system administration, operational support and problem resolution.
Installation, design, configuration, operation and monitoring of SWIFT Software products.
Perform failover tests on SWIFT, RTGS, AML and Acumen.
Manage projects and work related tasks on SWIFT, Acumen, AML and RTGS.
Work with other teams (i.e. CBA) on ATM, POS, SFI, SYBRIN and DDAC issues relating to the Interface with FCUBS.
Ensure security compliance of systems and that all applicable enterprise standards are met.
Conduct periodic review of cases and follow up on outstanding issues.
Monitors system performance and capacity.
Monitor system and application changes that have a direct or indirect impact upon SWIFT RTGS, AML and Acumen Services.
Perform various configuration changes configure plug-in software required on the interface applications
Data mining from FCUBS.
Develop and maintain Policies and Procedures applicable to technical support and interface services.
Ensure that all password are being changed in line with the password policy
Manage FCUBS EOD processes
Attend to user queries and provide solutions in timely and adequately
Any other duties or responsibilities as maybe assigned by management



To monitor and manage the Oracle e-business Suite (ERP) applications and modules to ensure that availability is upheld and participation in enhancing business processes that are driven by IT services.

Under the supervision of the Senior ERP Specialist, the following are among the Job Key Responsibilities:-

Provide user support on reporting and reconciliation queries and logging in faults and ensuring that they are escalated to second level support.
Design the reports as required by users and provide access support.
Investigate and resolve application functionality related issues and provide first level support and troubleshooting of ERP systems.
Working on enhancements to systems as required by the users and/or due to organizational changes.
Working with the end users on improvement of existing IT products and/or development of new products.
Ensuring that the ERP systems are up and running at all times.
Ensure ERP system backups are taken.
Working on in-house projects ensuring that they are completed within the agreed time frame and budget.
Working as team in the development of in-house applications in line with requirements from end-users.
Prepare/maintain system monitoring checklists as a preventive maintenance tool.
Preparation of business process documents, test scripts and user training.
Monitor system availability & the utilization of the system by end users.
Consistent follow up on issues till closure.
Participate in the development, implementation, and maintenance of ERP systems.
Collaborate with onsite support consultants and related business subject matter experts to ensure data integrity, testing of changes, report writing and analysis of business processes to determine improvement opportunities.
Any other duties or responsibilities as maybe assigned by Management.



To process inwards foreign payments and ensure efficiency and effectiveness in banking operations in accordance with sound financial management principles and relevant internal guidelines.

Under the supervision of the Inward Payments Analyst, the following are among the job key responsibilities:-

To process incoming payments in the system.
To ensure all entries are posted with agreed timeframes.
To process the correspondent charges appropriately within budget.
To file all inward payments documentation correctly.
To ensure that both internal and external customer queries are dealt with agreed time frame.
To process unapplied incoming funds within 10 days.
Ensure that the internal procedures and controls are adhered to.
Any other responsibilities as maybe assigned by management.


Communication and presentation skills.
Leadership skills
Analytical skills
Research/ information gathering skills
Problem solving skills
Networking skills
Drive for results
Technical skills


All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to no later than Tuesday, 6th June, 2017.

Kindly note that you do not need to send us copies of your qualification certificates at this point.


Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).


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